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May 2015, Volume 7, Number 5 |
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Nuance is pleased to present you with this edition of eTIPS, where you will find tips about:
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eTIP 1: Implement the Remote Microphone Application for Dragon Medical.
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eTIP 2: The new PowerMic™ Mobile Healthcare Solution uses your smartphone as a dictation microphone.
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eTIP 3: The Microsoft Problem Steps Recorder (PSR) can record screens for troubleshooting as well as identify edit controls within target applications.
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eTIP 4: Procedure to install or upgrade vSync MiniTracker on a Citrix Server.
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eTIP 5: Troubleshoot vSync by validating an active MiniDragon Process.
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Click Webinar for information to keep you up-to-date with Nuance's Driven By Dragon Webinar series. Also, please re-register for any previously registered webinars if you registered prior to December 17, 2014, as new meeting coordinates have been issued.
Tina...the web interactive support tool.
Click here for the latest improvements and information.
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Reinventing the healthcare experience
Conversations Healthcare 2015 is a conference you don't want to miss! This year it is being held at:
Trump National Doral - Miami, Florida - June 15th to the 18th
Success requires healthcare organizations to constantly evaluate how to do business, and evolve and innovate so that we stay aligned and remain leaders in our industry. To better strategically support you, we are transforming how we do business, creating a more client-centric approach that focuses on your challenges and how we can best help you achieve your goals. For Conversations 2015, it's the year of you, the client. This means that even more than before we are focused on creating educational, networking, and forum sessions that are tailored specifically to you and provide the essential tools to be successful. We'll address head-on the challenges you face, highlight opportunities to shape the future, and give you a voice in connecting and innovating with us.
- Keynote speakers:
Governor Michael O. Leavitt,
Founder and Chairman of Leavitt Partners
Former Governor of Utah and Secretary of HHS
Trace Devanny,
President, Healthcare Division
Nuance Communications, Inc.
Jeff Goldsmith, PhD
President,
Health Futures, Inc.
- Networking with your peers and the Nuance executive team
- Education tailored to help you succeed
- Client appreciation activities at an amazing venue
 
Whether you are a healthcare executive, a Physician, in clinical IT, or manage teams that focus on key areas of clinical documentation, we encourage you to take a stake in the future of our industry and register as soon as possible for Conversations 2015 in Miami, Florida.
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 eTIPS
Did you know how to setup the Remote Microphone Application for Dragon Medical?
This video topic applies to the Dragon Medical 360 | Network Edition (DMNE) and Dragon Medical Practice Edition products, and covers the setup and operation of the Dragon Medical Remote Microphone Application.
The Dragon Medical Remote Microphone Application allows a smartphone to be used as microphone for Dragon Medical speech recognition on a local workstation. The main difference between the Remote Microphone Application and the PowerMic™ Mobile solution (see eTIP #2) is that PowerMic Mobile is a hosted solution.
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VIDEO: Dragon Medical Remote Microphone Application (6:07 minutes) |
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16697: VIDEO: Dragon Medical - Remote Microphone Application Setup
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Did you know the new PowerMic™ Mobile Healthcare Hosted Solution uses your smartphone as a dictation microphone?
The new PowerMic™ Mobile (PMM) healthcare hosted solution turns your iPhone and Android smartphone into a secure wireless microphone for use with Windows-based desktop clinical speech recognition solutions. Optimized for use with Dragon Medical 360 | Direct, Dragon Medical 360 | Network Edition, and other Nuance healthcare solutions, PowerMic Mobile gives clinicians the freedom to roam from workstation to workstation, room to room, and location to location to complete clinical documentation using a smartphone as a wireless microphone
at the desktop.
Click the links below to review PMM resources:
Data Sheet
Customer Case Study (Meridian Health)
Nuance.com PowerMic Mobile web page
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VIDEO: PowerMic™ Mobile Introduction (43 seconds) |
To learn more about how PowerMic™ Mobile can help you improve financial performance, raise the quality of care, and increase clinician satisfaction, please contact your Nuance Healthcare representative
or call 877-805-5902 to get
started today.
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Did you know the Microsoft Problem Steps Recorder (PSR) can also identify edit controls within target applications?
The Microsoft PSR.EXE (Problem Steps Recorder) utility enables users to record their interactions with an application and provide a detailed screen-by-screen view with accompanying information. Normally, this tool can be invoked through the Windows Run window by typing "PSR.exe" (without the quotes).
The PSR utility can also be used to identify the name/class of different edit controls within multiple target applications where speech is recognized by Dragon Medical products. This is beneficial when determining whether unsupported edit controls are the reason why Dragon Medical's Full Text Control feature may not be enabled.
The video topic covers the operation of the Microsoft Problem Steps Recorder (PSR) utility.
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VIDEO: Dragon Medical - Microsoft PSR Utility Operation (3:22 minutes) |
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16709: VIDEO: Dragon Medical - Microsoft PSR Utility Identifies Edit Controls
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Did you know the procedure to install or upgrade vSync MiniTracker on a Citrix Server?
This video topic applies to the Dragon Medical 360 | Network Edition (DMNE) product and covers the installation and upgrade of the DMNE vSync MiniTracker component on a Citrix server.
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VIDEO: vSync Minitracker Installation/Upgrade (3:15 minutes) |
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16704: VIDEO: DMNE vSync MiniTracker - Installation and Upgrade Instructions
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Did you know how to troubleshoot vSync by validating an active MiniDragon Process?
This video topic applies to the Dragon Medical 360 | Network Edition (DMNE) product and covers the steps on how to confirm that a vSync MiniDragon process is running on a Citrix XenApp server for a specific user session.
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VIDEO: vSync Minitracker Troubleshooting - Active MiniDragon Process (1:30 minutes) |
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16706: VIDEO: DMNE vSync MiniTracker Troubleshooting - Active MiniDragon Process
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Driven By Dragon - Webinar Series
If you have previously registered for future webinars prior to December 17, 2014, please register again to receive new meeting coordinates. This is due to Nuance upgrading its WebEx capability.
The next quarterly Webinar for our Dragon Medical customers is: Thursday, July 9th, 2015.
To register for future Webinars, please click the Register links below:
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Thursday, July 9th, 2015 at 2:00 PM EST |
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Thursday, October 8th, 2015 at 2:00 PM EST |
Recently on January 8th, Dragon Medical Technical Support presented our latest Driven by Dragon Webinar. The content included the following topics:
- Customer Stories
- New and pending software releases for Dragon Medical products
- Documentation and iSupport content improvements
- Technical Spotlight: Profile Corruption
- Technical Spotlight: Disabling the Audio Setup Wizard
- Question and Answer
To review recorded Webinars from the Driven By Dragon series, please click the video links below:
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| Description |
Length
(Min:Sec) |
File
Size |
Posted
Revised |
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2Q' 2015 - April 9 |
42:44 |
117 MB |
4/10/15 |
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1Q' 2015 - January 8 |
48:08 |
190 MB |
1/8/15 |
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4Q' 2014 - October 9 |
32:12 |
51 MB |
10/13/14 |
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3Q' 2014 - July 10 |
21:25 |
20 MB |
7/18/14 |
To learn more about the Driven by Dragon Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
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 What's New with Tina?
Tina, Nuance's web interactive support tool, is a text-based, chat window hosted on your iSupport Home tab that delivers self-service support. Tina offers a human-like conversational approach when communicating with Nuance's customers. The focus for Tina is to quickly and accurately answer common questions about the Dragon Medical product.
April Analytics
This past month's reporting analytics for Tina show the following metrics:
- 362 Conversations
- 76% First Contact Answer where the percentage of user inquiries are resolved with the first answer.
- Top 5 Answer Categories:
- Product documentation
- Error Lookup
- iSupport Account Administration
- PowerMic Dictation Source issues
- Software Release Notes
- Customer Survey Results
In order to further improve our customer's experience, the Dragon Medical Support Team continues to add additional content and optimize Tina's capabilities.
So, please continue to ask Tina your questions!
Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.
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 What's New with Software Releases?
Dragon Medical 360 | Network Edition
[Available for download from iSupport 4/22/15]
Nuance Management Server, version 2.3, Service Pack 3 (build 4.3.108)
[Available for download from iSupport 3/11/15]
Dragon Medical 360 | Network Edition, version 2.3, ENG (United Kingdom English) build 12.51.202.093
For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:
#14274: Dragon Medical 360 | Network Edition or Enterprise Edition - What's New and Can I download the Current Version?"
#16657: DMNE Software Downloads for International Customers - ENG (United Kingdom English)
Dragon Medical 360 | Practice Edition
[Available for download from iSupport 12/1/14]
Dragon Medical Practice Edition, version 2.2, with Windows 8.1 support
For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:
Dragon Medical 360 | Direct
[Released 5/7/15]
Dragon Medical 360 | Direct, version 2.0 Service Release 2
For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:
PowerPack™ Search My Commands™ Clinical Calculators™
[Available for download from iSupport 3/16/15]
Version14.10.0109 SMC PP CC for Dragon Medical Clients
For more information on this Dragon Medical product offering, login to iSupport and search for solution:
#16430: DM360 PowerPack™/Search My Commands™/Clinical Calculators™ - Software Download and Documentation
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.
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 iSupport is a Proven Timesaver
iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.
iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:
- #14111 Dragon Medical 360 | Network Edition User Documentation
- #14274 Dragon Medical 360 | Network Edition or Enterprise Edition What's New and Can I Download the Current Version?
- #16468 Microsoft Diagnostic Data Collection Tools (ADPlus and PSR) for Dragon Medical to capture crash conditions
- #16704 VIDEO: DMNE vSync MiniTracker - Installation and Upgrade Instructions
- #16705 VIDEO: DMNE vSync MiniTracker - Logging Instructions
- #16706 VIDEO: DMNE vSync MiniTracker Troubleshooting - Active MiniDragon Process
- #16712 Run SQL Server Management Studio as Different User
- #16709 VIDEO: Dragon Medical - Microsoft PSR Utility Identifies Edit Controls
- #16708 VIDEO: DMNE vSync MiniTracker - Uninstall "Error opening installation log file" Resolved
- #12705 Error message: "Error 1935…" while installing ScanSoft products
- #14111 Dragon Medical 360 | Network Edition User Documentation
- #14274 Dragon Medical 360 | Network Edition or Enterprise Edition What's New and Can I Download the Current Version?
- #14301 Errors: "Sendkeys_Cancelled" or "HOOKERR_NONOTIFY" caused by Adobe Protected Mode
- #14418 eTIPS Video Library for Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition
- #16645 PowerMic II Delays caused by third-party "Sophos SafeGuard" antivirus software
- #16694 VIDEO: Direct Editing commands for Dragon Medical Clients
- #16699 Windows Installer Coordinator hangs running DMNE 2.3 patch on XenApp Server
- #14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition
- #16696 DMNE Custom Command Removal Tool
- #16697 VIDEO: Dragon Medical - Remote Microphone Application Setup
To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.
Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.
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 Contacting Support
A dedicated Healthcare Support team available 24x7x365 services customers who have an active maintenance contract with Nuance.
Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. At the prompt simply say:
On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.
Nuance Depot Repair Service
Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.
NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."
Nuance Healthcare Technical Support
Additional information about how to contact Nuance's customer support team is available at Nuance's Technical Support websites:
Click here for Dragon Medical 360 | Network Edition
Click here for Dragon Medical Practice Edition:
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Nuance Welcomes Your Feedback
We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.
We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
Click here to email your idea to our eTIPS editor.
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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.
Sincerely,
Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.
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