eTIPS

Did you know how to install and operate the new PowerMic™ Mobile product?

PowerMic™ Mobile (PMM) turns your iPhone and Android smartphone into a secure wireless microphone for use with Windows-based desktop clinical speech recognition solutions.

Click the image below to play this video covering the installation and operation of the PowerMic™ Mobile product with Dragon Medical 360 | Direct.

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 16449: VIDEO: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series

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Did you know how user productivity is increased using PowerPack™/Search My Commands™/Clinical Calculators™?

The following new Dragon Medical product offerings from Nuance are available for both Dragon Medical 360 | Network Edition and Dragon Medical Practice Edition.

Dragon Medical 360 | PowerPack (PP)

• Bundle of 600+ Medical Templates for multiple specialties to accelerate adoption and increase provider productivity
• Content is server-based with administration from NMC
• Provides a "Starter Set" of Dragon Medical content
• Content can be customized for individual documentation work flows

Dragon Medical 360 | Search My Commands (SMC)

• Quick access/preview to all command content in user's Dragon profile
• Simple and intuitive to use with Dragon Medical
• User-specific favorites list for commands most often utilized (starter favorites lists available)
• Independent of EHR vendors and Dragon versions

Dragon Medical 360 | Clinical Calculators (CC)

• Clinical decision support tools like various risk scores, formulas, rules, and calculators
• Based on algorithms well-established in the healthcare industry for 10 years or more
• Unlike PDA or web-based applications that simply calculate, Clinical Calculators assist with both calculation and consistent documentation

Click the image below to play this video.

For sales information, please contact your Account Executive, or call Nuance Sales at: 866-748-9537.

To learn more and to keep current with any changes to this topic, log in to iSupport  and search for solution 16430: DM360: PowerPack™/Search My Commands™/Clinical Calculators™ - Software Download and Documentation

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Did you know how to disable the PowerMic II mouse function?

The mouse functionality on the PowerMic II can be disabled by accessing the Mouse settings in the control panel on your PC. Once disabled, buttons to the left and right of the pointing device along with the trigger button on the backside of the PowerMic II will no longer work. The scan button and the buttons on the top half of the PowerMic II are not affected by disabling the Mouse.

Perform the following to disable the Mouse function on the PowerMic II:

1. On the task bar, click the start button and select Control Panel.
2. Double-click the Mouse icon to open the Mouse Properties dialog box.

   

3. Click the Hardware tab.

   

4. In the Devices area, click HID-compliant mouse so it is highlighted.
5. Click the Properties button to open the HID-compliant mouse Properties  dialog box.

   

6. On the General tab in the Device Usage area, click the drop-down box and select Do not use this device (disable).

   

7. Click the OK button to save the change and return to the Mouse Properties dialog box.
8. Click OK to save and exit.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16753: Disable PowerMic II Mouse Function

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Did you know how to redirect the vSync MiniTracker.log file location?

Customers using Dragon Medical 360 | Network Edition (DMNE) vSync can redirect the directory location where the minitracker.log file is stored to another directory location on the XenApp server. A result, no minitracker.log will be created in %appdata% directory location.

The following steps will redirect storage of the minitracker.log to a custom directory other than the %appdata% folder.

1. Create a file called datalocations.ini on the XenApp server:
   
   C:\Program Files (x86)\Nuance\EHR Synchronizer\Program\datalocations.ini
   
   
2. Edit the datalocations.ini file to include the lines below:

[Data Locations]
This User=C:\Dragon

The resulting minitracker.log file will now be written to: C:\Dragon\minitracker.log.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16762: Redirect vSync MiniTracker.log File Location

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Did you know what the Dragon Medical support policy is for EHRs and how certification works?

Nuance Healthcare's Dragon Medical, support policy for EHR (Electronic Health Records) systems follows:

⇒  Applies to the Dragon Medical products below:

Dragon Medical 360 | Network Edition
Dragon Medical 360 | Direct
Dragon Medical Practice Edition

⇒  Applies exclusively to entitled Dragon Medical customers with valid maintenance contracts

⇒  EHR support for issues involving interfacing with specific Edit Controls can include, but are not limited to, any of the following symptoms presented, including in an inconsistent and/or intermittent manner:

• Dragon Medical Select-and-Say function (Full Text Control)
• Command and control recognition
• Selection of recognized text
• Correction capability
• Punctuation
• Capitalization
• Spacing
• "Non-standard window" messages 
• Recognition accuracy
• Dropped characters and partial dictations
• Dragon Medical vSync recognition issues
  

⇒  EHRs affiliated with any of the following three (3) categories are eligible for Dragon Medical Development and Engineering resources when supporting issues involving interfacing with specific Edit Controls.  This could include submitting a product enhancement request to Development Engineering, or escalation to Continuing Engineering resources.

• Dragon Medical Tested (refer to the same section below)
• Dragon Medical Certified (refer to the same section below)
• Other Strategic EHR partners (for example, Epic)

  In contrast, EHRs not affiliated with the any of the above three (3) categories are not eligible for this level of support.

⇒  Customers using EHRs that exhibit the aforementioned symptoms, but that are not enrolled as a Tested, Certified, or Strategic EHR, will be provided due-diligence by Dragon Medical Technical Support to eliminate basic Dragon Medical configuration / operational causes, before being instructed to use the Dragon Medical Dictation Box as a solution (refer to section below).

Dragon Medical "Certified" and "Tested" EHR Vendors

The web page links below identify a growing list of Dragon Medical EHR Partners who speech-enable their applications to help achieve Meaningful Use of their EHR for significant improvements in clinician satisfaction, productivity and documentation quality. EHR vendors can qualify for one (1) of two (2) specific qualification programs with Dragon Medical: Certified and Tested.

Nuance strongly encourages EHR vendors to become Dragon Medical Certified or Tested. 

Nuance recommends that Dragon Medical customers whose EHR vendors are not currently Certified or Tested should request that their EHR vendor(s) contact Nuance and get qualified through the Dragon Medical Certified or Tested program.

EHR vendors that are interested in being qualified for the Dragon Medical Certified or Tested program can email Nuance for information at:
DragonEMRProgram@Nuance.com

Dragon Medical "Certified" EHR Vendors

Dragon Medical Certified EHR vendors have attained the highest level of integration with the Dragon Medical product through a joint evaluation between Nuance Development and the EHR Partner.

The link below presents a Nuance web page where current EHR Partners who are Dragon Medical Certified are listed:

http://www.nuance.com/for-partners/by-solution/healthcare-solutions/ehr-partners/index.htm

Dragon Medical "Tested" EHR Vendors

Dragon Medical Tested EHR vendors have completed and passed a self-evaluation of how their EHR functions with Dragon Medical.

The link below presents a Nuance web page where current EHR Partners who are Dragon Medical Tested are listed:

http://www.nuance.com/products/physician-speech-recognition/dragon-medical-vendor-self-evaluation/index.htm

EHRs Claiming Compatibility with Dragon Medical

As a general rule, Dragon Medical products work with most Windows-based EHRs. EHR vendors can self-report compatibility with Dragon Medical to a third-party entity called EHRscope.com.

CAUTION: EHRscope.com is not a Nuance partner or a Nuance-sponsored web site; and therefore, Nuance has not validated any claims made by vendors regarding compatibility with Dragon Medical products.

The link below presents a Nuance web page where a list of EHR vendors who are Dragon Medical Tested are listed:

http://www.nuance.com/for-partners/by-solution/healthcare-solutions/ehrs-dragon-works-with/index.htm

To learn more EHR certification, Full Text Control, Edit Controls, and to keep current with any changes to this topic, log in to iSupport and search for solution 14023: Dragon Medical support policy for EHR systems

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Driven By Dragon - Webinar Series

	ATTENTION: As of July 16, 2015 We have changed our webinar hosting service to WebEx Event Center. Therefore, if you have previously registered for the October 8th webinar, please register again by clicking the REGISTER button below to receive new meeting coordinates.

The next quarterly Webinar for our Dragon Medical customers is: Thursday, October 8th, 2015. To register, please click the Register button below:

Thursday, October 8th, 2015 at 2:00 PM EST

Recently on July 10th, Dragon Medical Technical Support presented our latest Driven by Dragon Webinar. The content included the following topics:

• Customer Stories
• New and pending software releases for Dragon Medical products
• Documentation and iSupport content improvements
• Technical Spotlight: PowerMic Mobile installation and operation
• Question and Answer

To review recorded Webinars from the Driven By Dragon series, please click the video links below:

Dragon Medical Driven By Dragon Quarterly Webinar Recordings
Description		Length (Min:Sec)	File Size	Posted Revised
	3Q' 2015 - July 10 Requires several minutes to begin playback	53:25	488 MB	7/10/15
	2Q' 2015 - April 9	42:44	117 MB	4/10/15
	1Q' 2015 - January 8	48:08	190 MB	1/8/15
	4Q' 2014 - October 9	32:12	51 MB	10/13/14
	3Q' 2014 - July 10	21:25	20 MB	7/18/14

To learn more about the Driven by Dragon Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:

#16449: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's New with Tina?

Tina, Nuance's web interactive support tool, is a text-based, chat window hosted on your iSupport Home tab that delivers self-service support. Tina offers a human-like conversational approach when communicating with Nuance's customers. The focus for Tina is to quickly and accurately answer common questions about the Dragon Medical product.

June Analytics
This past month's reporting analytics for Tina show the following metrics:

• 281 Conversations
• 76% First Contact Answer again...where the percentage of user inquiries are resolved with the first answer.
• Top 5 Answer Categories:
• Error Lookup
• iSupport Account Administration
• Profile Corruption
• Recognition Accuracy
• Software Download

In order to further improve our customer's experience, the Dragon Medical Support Team continues to add additional content and optimize Tina's capabilities.

So, please continue to ask Tina your questions!

Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.

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What's New with Software Releases?

Dragon Medical 360 | Network Edition

[Available for download from iSupport 7/14/15]
Dragon Medical 360 | Network Edition client, version 2.4.1 (build 12.51.204.108)
              ENU (North American English) and ENG (UK English)

[Available for download from iSupport 6/4/15]
Nuance Management Server, version 2.3, Service Pack 4 (build 4.3.116)

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

#14274: Dragon Medical 360 | Network Edition or Enterprise Edition - What's New and Can I download the Current Version?"

#16657: DMNE Software Downloads for International Customers - ENG (United Kingdom English)

Dragon Medical 360 | Practice Edition

[Available for download from iSupport 12/1/14]
Dragon Medical Practice Edition, version 2.2, with Windows 8.1 support

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

#14640: Dragon Medical Practice Edition - What's New and Can I Download Replacement Software?

Dragon Medical 360 | Direct

[Released 7/1/15]
Dragon Medical 360 | Direct, version 2.0 Service Release 5

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

#15913: Dragon Medical 360 | Direct - Documentation & Release Notes

PowerPack™ Search My Commands™ Clinical Calculators™

[Available for download from iSupport 3/16/15]
Version14.10.0109 SMC PP CC for Dragon Medical Clients

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

#16430: DM360 PowerPack™/Search My Commands™/Clinical Calculators™ - Software Download and Documentation

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• #14023 Dragon Medical support policy for EHR systems
• #14274 Dragon Medical 360 | Network Edition or Enterprise Edition What's New and Can I Download the Current Version?
• #16449 VIDEO: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series
• #16657 DMNE Software Downloads for International Customers - ENG (United Kingdom English)
• #16711 VIDEO: PowerMic Mobile - Introduction, Resources and Training
• #16766 DMNE restricted workstations fail vSync Restoration Patch
• #16762 Redirect vSync MiniTracker.log File Location
• #15913 Dragon Medical 360 | Direct - Documentation & Release Notes
• #16753 Disable PowerMic II Mouse Function
• #16752 Dragon Medical Client Error: "could not load grammar list"
• #14723 Naturally Speaking appears to be running Windows compatibility mode message appears when launching
• #16711 PowerMic Mobile - Introduction, Resources and Training

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. At the prompt simply say:

"Dragon Medical 360 | Network Edition Support" or
"Dragon Medical Practice Edition"

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's customer support team is available at Nuance's Technical Support websites:

Click here for Dragon Medical 360 | Network Edition

Click here for Dragon Medical Practice Edition:

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
Click here to email your idea to our eTIPS editor.

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