eTIPS

Did you know the PowerMic II has programmable buttons with optional settings for two different modes of operation?

When using a PowerMic II with PowerScribe for Radiology version 5.x, buttons "C" and "D" are programmable. Either button can be configured to perform an action in dictation mode and another action in correction mode. This allows four optional actions to be executed with the combination of the two buttons. The following describes the available optional settings for buttons "C" and "D" for both dictation mode and correction mode:

• Dictation Mapping: Toggle Report Priority; Insert PowerNormal
• Correction Mapping: Open Coding Window; Open History Window; Close Report; Open Pronunciation Training Window; 'Uncle' to Correction; Backspace: Initiate Approve/Sign

Press the play button on the following eTIPS video image for a brief demonstration on how to change settings for the PowerMic II programmable buttons.

Perform the following to access the optional settings for buttons "C" and "D" on the PowerMic II:

1. Launch the PowerScribe Client application and login.
2. Click the Preferences link.
3. Click the PowerMic II tab.



4. Use the drop-down boxes, located in the Dictation Mapping and Correction Mapping groups, to choose the settings.
   Note: Default settings are shown in the image above.

For more information about programmable buttons on the PowerMic II, log in to iSupport and search for solution 10129: PowerScribe Operator Manuals. Click L-2958-004 to open the document titled Quick Reference Guide, Using the PowerMic II with PowerScribe for Radiology. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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Did you know Speech Recognition could be adversely affected by USB Power Management Settings?

The USB microphones used for PowerScribe are sensitive to power management activity on the USB subsystem. Nuance recommends that power management be disabled on all the USB Root Hub devices on the dictation workstation.

To disable the power management on USB Root Hub devices, use the following procedure: 

1. On your desktop, right click My Computer.
2. Click Properties.

   

3. Click the Hardware tab.
4. Click the Device Manager button.

   

5. Go to the bottom of the list, and expand Universal Serial Bus controller

   

6. Double-click the first USB Root Hub device.

   

7. Click the Power Management tab.

   

8. Clear the check box for Allow the computer to turn off this device to save power.

   

9. Click OK.
10. Repeat steps 6-10 for each USB Root Hub device.

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Did you know that you can identify the version of PowerScribe that you are running?

If you look at the bottom of your PowerScribe home page, you will see a series of numbers which represent the current version of software that is running as well as which service packs, patches, and hotfixes are installed.

For example; if the numbers read 5.0.1.2, that indicates that you are on a version 5.0 system with service pack 1 and patch 2. Any numbers that appear after the patch level number indicate a hotfix. So if the numbers you read are 5.0.1.2.2, that indicates that you are running version 5.0 with service pack 1, patch 2, and hotfix 2. Knowing your version of PowerScribe can assist technical support to quickly identifying known issues and critical updates that may be needed on your system.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution #10365: PowerScribe for Radiology What's New Documentation.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution #13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

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