|
 eTIPS
Did you know only certain characters are permissible in PS360 | Critical Results email and names?
PowerScribe 360 | Critical Results supports standard alphanumeric characters 0 to 9 and A to Z, as well as @ and .com in emails. The email field does not support any other non-alphanumeric characters, such as - ! # * or other symbols.
PowerScribe 360 | Critical Results supports only strict alphanumeric characters in names. It does not support - @ or . and will not match if these characters are entered.
All email addresses should be formatted alphanumerically, as those email addresses will then be converted into usernames, which are not editable by Support. If there is a non-alphanumeric character in the username, Support is not able to save the profile with updated information.
If an email address is not available alphanumerically, it should not be entered in the email field in the profile.
_______________back to top_______________
Did you know what a Critical Results Embargo is and how it works?
Embargo means no notification is sent during specified hours of each day and/or during weekends (i.e., night shift and/or Saturday and Sunday) to avoid notifying clinicians of less time-sensitive messages during “off hours.”
In the following example, a message was created, escalated to backup, and then embargoed overnight until 10:00 AM the next day. Because the message notifications are set to resend every four hours, during the embargo time frame, a “Notifications Embargoed” record was created at 7:19 PM, 11:19 PM, 3:19 AM, and 7:20 AM.
When embargo occurs after a message delivery, the next notification will occur when the embargo lifts, but not immediately. Rather, the next notification will occur in the number of minutes designated by the escalation time setting minus any elapsed minutes before the embargo started. For example, if message notifications are set to resend every hour, and after the first notification of a message, five minutes elapsed before the embargo started, once the embargo lifts, the next notification will occur in 55 minutes.
Additional Q&A:
Q1: Can a message be retrieved while embargoed?
A1: Yes, messages can be retrieved any time, except when the system is down for maintenance or upgrade. In the event of system downtime, advance notice will be sent out.
Q2: Does an embargo affect total message time for retrieval?
A2: No, only active time (i.e., when a message is not embargoed) counts toward total retrieval time.
_______________back to top_______________
Did you know there is a difference between an SMS and an SMS with link?
An SMS (Short Message Service) is a standard text message, which contains the dial-in telephone number for retrieving a critical result, the access code, and can contain multiple additional information fields. Normally this includes the patient name, finding level, and facility name.
Example:
Subject: Yellow Test Result
Body: Dial (888) 888-8888 PIN 999999 for Yellow CTR for Patient Jane Doe MR 9999999 at Cape Canaveral
Whereas, an SMS with a link differs in that it provides physicians the ability to see the critical result in text form on their mobile devices and acknowledge it without having to dial in to retrieve it from the automated system.
Example:
SMS With Link
Dial (888) 888-8888 Enter 999999. View https://ps360criticalresults.com/CRM/Account/9999999/1/1 Significant Test Result From John Smith for Patient Jane doe in Cape Canaveral Hospital
Please note that by default, messages send with the audio impression, which is available using the dial-in telephone number. Visual impressions are available upon request and set up by your Client Manager.
SMS and SMS With Link require valid service carriers, such as AT&T, T-Mobile, Sprint, Verizon, US Cellular, etc. SMS With Link requires Ordering Clinicians to complete the provisioning process in order to access their critical results.
back to top
| 
What's New
Scheduled Maintenance
iSupport is a Proven Timesaver
Contacting Support
