VIDEO Library - Dragon Medical

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           16932: VIDEO Library - Dragon Medical
A library of current video topics is available to our customers
for supporting their Dragon Medical products

Driven By Dragon - Webinar Series

Click here for information to keep you up-to-date with
Dragon Medical's Driven By Dragon Webinar series.

       Tina - Web Interactive Support Tool

      Click here for the latest improvements and information.

New Software Releases

Click here for new Dragon Medical software releases.

Windows 10 Support

Log in to iSupport and search for solution
16782: Dragon Medical Support for Microsoft Windows 10

eTIPS Articles

Click the eTIPS icon on the right to submit ideas for Dragon Medical topics that you would like to see.

Thank you!

Did you know the causes and solutions for Dragon Medical profile corruption?

The complex nature of maintaining and optimizing profiles for speech recognition in diverse environments involves modifying the Dragon Medical profile on a regular basis. While Nuance continues to implement features that help protect profile integrity and guard against external threats, corruption of the Dragon Medical profile can still occur.

Click the video image above to learn the potential causes, the categories of resulting errors, and how to resolve common problems like:

• Inadequate Windows permissions for profile folders, files, and network shares
• Breaking the lock on locked profiles
• Interrupted profile actions causing profile lock issues:
  • username.lck file
  • "_DgnRenamed" character string appended a profile sub-folder or file name

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solutions:

• 14646: Dragon Medical User Profile Errors: "cannot be accessed" and "break the lock"
• 16453: Troubleshooting Profile Corruption Errors for Dragon Medical products
• 16452: Restoring Corrupted Profiles for Dragon Medical products

To save any solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Did you know about the new Dragon Medical Advisor (DMA) product?

NEW: Dragon Medical Advisor (DMA) is a next generation Computer-Assisted Physician Documentation (CAPD) solution that automatically provides real-time quality feedback to physicians while they document patient encounters. DMA is an add-on to the Dragon Medical One product and works for all ambulatory outpatient and inpatient EHRs. DMA leverages Nuance's industry-leading Clinical Language Understanding (CLU™) using proprietary LinkBase® ontology (which is the broadest and deepest technology in the market). DMA provides a personal virtual assistant for ICD-10 and automatically delivers Clinical Documentation Improvement (CDI) recommendations based on industry best practices and guidelines, leveraging more than 20 years of CDI experience.

ICD-10 means that there are 68,000 diagnosis and 72,000 procedure codes that physicians have to choose from—This represents a 678% increase in coding from ICD-9.

As your virtual ICD-10 assistant, Dragon Medical Advisor (DMA):

• Analyzes physician's clinical notes in real-time, during documentation and offers immediate responses.
• Displays documentation components that are missing specificity and suggests further specificity to improve:
  • ICD-10 coding compliance
  • And the strength and completeness of clinical notes
• Impacts key metrics like:
  • Case Mix Index (CMI)
  • Discharged Not Final Billed (DNFB)
  • Contracts that involve Hierarchical Condition Categories (HCCs)

DMA helps provider organizations to accelerate billing by optimizing documentation through:

• Complying with impending ICD-10 requirements
• Justifying medical necessity decisions
• Focusing on diagnoses and clinical details to overcome common billing delays/denials, including latest risk-adjustment models for ACOs and Value-Based Purchasing.
• Reducing post-discharge (coder) or out-of-context (CDS) queries.

Data security and reliability are extremely important to Nuance. As a cloud-based solution, Dragon Medical Advisor (DMA) encrypts and protects customer data to meet the high security, continuity and compliance demands of the healthcare industry.

How Dragon Medical Advisor (DMA) Works

For Dragon Medical cloud-based deployments, simply activate DMA:

• No new software to download.
• No setup or configuration.
• No added hardware.

DMA delivers immediate positive outcomes as soon as it is enabled with no disruptions to the physician workflow.

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 17883: Dragon Medical Advisor (DMA) Introduction and Resources.

To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Did you know how to restore the missing install button for DMO ClickOnce when in the Microsoft Edge Browser?

Customers installing Dragon Medical One (DMO) using the ClickOnce method with the Microsoft Edge Browser may experience an issue where the Download Dragon Medical One button is missing.

To resolve this, the Microsoft Edge Browser does provide an option to "Open with Internet Explorer", which then loads the Internet Explorer page with the Download Dragon Medical One button available.

1. Within the Microsoft Edge Browser, click Settings > View Advanced Settings.



2. Click Open with Internet Explorer.

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 17743: DMO ClickOnce Install Button Missing in Microsoft Edge Browser.

To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Driven By Dragon - Webinar Series

Notes All audio is now be available through your computer's sound system (including the Question and Answer audio). A teleconference call is no longer required.

Webinar Registration

The next quarterly Webinar for our Dragon Medical customers is: Thursday, August 11th, 2016. To register, please click the Register button below:

	Thursday, August 11, 2016 at 2:00 PM EST
	Thursday, November 10, 2016 at 2:00 PM EST

Most Recent Webinar

Recently on May 12th, Dragon Medical Technical Support presented our latest Driven by Dragon Webinar. The content included the following topics:

• New and pending software releases including: Dragon Medical One, DMNE 2.5, DMPE 2.3
• Documentation and iSupport content upgrades/improvements
• Azure DataCenter update
• NHNS (Nuance Healthcare Notification Services) Reminder
• Customer Story: Jeff Hurst, CFO, Florida Hospital
• Conversations Connect 2016 report
• Question and Answer

This webinar hosted 44 customer attendees with 30% survey participation.

Below are the survey results for the overall webinar value across Q1 and Q2.



Q2 survey results for the individual webinar segments follow.

Webinar Video Archive

To review recorded Webinars from the Driven By Dragon series, please click the video links below:

Dragon Medical Driven By Dragon Quarterly Webinar Recordings
Description		Length (Min:Sec)	File Size	Posted Revised
	2Q' 2016 - May 12 Requires several minutes to begin playback	56:28	465 MB	5/13/16
	1Q' 2016 - February 18 Requires several minutes to begin playback	54:17	174 MB	2/19/16
	4Q' 2015 - October 8 Requires several minutes to begin playback	63:08	413 MB	10/8/15
	3Q' 2015 - July 10 Requires several minutes to begin playback	53:25	488 MB	7/10/15
	2Q' 2015 - April 9	42:44	117 MB	4/10/15
	1Q' 2015 - January 8	48:08	190 MB	1/8/15
	4Q' 2014 - October 9	32:12	51 MB	10/13/14
	3Q' 2014 - July 10	21:25	20 MB	7/18/14

To learn more about the Driven by Dragon Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:

#16449: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's New with Tina?

Tina, Nuance's web interactive support tool, is a text-based, chat window hosted on your iSupport Home tab that delivers self-service support. Tina offers a human-like conversational approach when communicating with Nuance's customers. The focus for Tina is to quickly and accurately answer common questions about the Dragon Medical product.

Recent Improvements
The Dragon Medical Support Team is working to improve customer satisfaction by analyzing customer conversations with Tina and making appropriate changes. Tina was updated on 6/30/16 with the following changes:

• Over 300 conversations reviewed from month of May.
• 30 responses added or enhanced.
• Major topics integrated for NMS 5.3, DMNE 2.5, and DMO.
• iSupport solutions created and updated to support above improvements.
• 178 key search phrases added to improve responses across a myriad of topics (some listed below):

5 Recognition Modes for Dragon
Antivirus updates
Templates, macros, custom commands, advanced scripting
Command Browser
User profile creation and import
Compatibility Mode
Licensing and activations
Recognition accuracy
Error management
NMC reporting
LMO information
Modifying DMNE Local Cache Profile location
Breaking a profile lock
Recognition delays and workstation performance issues
Wireless headset recommendations
Microsoft security patches
Creating numbered and bulleted lists
5 modes for displaying DragonBar
Product enhancement request
BAD folders
Search for iSupport KB solutions
Renew support contract
Contacting Support

June Analytics
This past month's reporting analytics for Tina shows the following metrics:

• 394 Conversations
  
• 76% First Contact Answer (FCA)
  ..where the percentage of user inquiries are resolved with the
  first answer (see chart below).

Below are the "Top" requested iSupport Solutions for this past
month.



Survey results below for Tina represent "Excellent" and "Good"
responses.



This metric below shows that this month 25% of customers logging
into iSupport took advantage of Tina's self-service benefits.

Please continue to ask Tina your questions!

Tina Demonstration
Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.

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What's New with Software Releases?

Dragon Medical Hosted on Nuance Cloud
DataCenter customers subscribe to Dragon Medical Network Edition and Dragon Medical One, hosted on the Nuance Cloud.

[Data Center update to be completed by end of July, 2016]
Nuance Management Server (NMS) version 5.4
   (tentatively build 5.4.75)

NMS 5.4 will also be made available to DMNE on-premise customers within the next DMNE 2.X release.

For information on new features and enhancements for NMS 5.x from the What's New or Release Note documents, please login to iSupport and search for solution:

#16800: NMS 5.0 releases for Hosted Dragon Medical products on Nuance Cloud

Dragon Medical One

[Available by end of July, 2016]
Dragon Medical One, Version 3.1

[Released 7/11/16]
Dragon Medical One, Version 3.0 Service Release 3

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

#15913: Dragon Medical One - Documentation & Release Notes
#17066: Dragon Medical One - Introduction and Resources

Dragon Medical Network Edition
 

 
 
Dragon Medical Network Edition client, version 2.5.2

Early adopter customers and EHR partners have completed the final stage of testing. Projected release is in August.

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

ENU (North American English only)
#14274: DMNE Software Downloads

International
#16657: DMNE Software Downloads for International Customers - ENG (United Kingdom English)

For advance version 2.5 documentation guides, login to iSupport and search for solution:

#14111: Dragon Medical Network Edition Documentation

Dragon Medical Practice Edition
ENU (North American English only)

[Released 6/29/16]
Dragon Medical Practice Edition version 2.3
 (Windows 10 support)

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

#14640: Dragon Medical Practice Edition - What's New and Can I Download Replacement Software?

Dragon Medical Practice Edition
International

[Released 4/2016]
Dragon Medical Practice Edition, International version 3.2
Service Pack - (French, German, UK English, Dutch)

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

#16678: DMPE International Software Downloads

PowerPack For Cloud™
PowerPack Plus™
PowerPack for EHR™

[Released 4/8/16]
Version 2.3

PowerPack productivity offerings, for Dragon Medical One and Dragon Medical Network Edition products hosted on the Nuance Healthcare Cloud, contain different combinations of the following components:

• PowerPack Content v2.3
  22 medical specialties that collectively contain over 650 templates.
• PowerPack Search My Commands™ (SMC) v2.3
  Quick access to, and preview of, all command content in the user's profile, including user-specific favorites list for commands most often utilized.
• PowerPack Clinical Calculators™ (CC) v2.3
  Clinical decision support tools that assist with both calculation and consistent documentation using various risk scores, formulas, rules, and calculators based on algorithms well-established in the healthcare industry.

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

#16430: Dragon Medical: PowerPack Productivity Products (Cloud/Plus/EHR) PowerPack Content/Search My Commands™/Clinical Calculators™ - Software Download and Documentation

Dragon Medical NuanceLink Medical Updates

[Released 4/6/16]
Medication Update

A recent medical update have been made available for Dragon Medical Network Edition (DMNE) customers. The customer's Nuance Management Server (NMS) will automatically "pull" (download) these updates as they become available. Once these updates are downloaded, each update will need customer approval through the Nuance Management Console (NMC) Messages page before the update is made available through the Profile Optimizer Server for distribution to the DMNE end-users. Once approved, the task status can be checked through the NMC Utilities under the Profile Optimizer Task List.

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

#14281: Dragon Medical NuanceLink Medical Updates

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. At the prompt simply say:

"Dragon Medical Network Edition Support" or
"Dragon Medical Practice Edition"

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's customer support team is available at Nuance's Technical Support websites:

Click here for Dragon Medical Network Edition

Click here for Dragon Medical Practice Edition:

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Nuance Welcomes Your Feedback

We are very much interested in your general feedback regarding this eTIPS newsletter.
Click here to reply to this email with your general comments or suggestions.

We would love to hear your ideas for future Dragon Medical eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
Click here to email your idea to our Dragon Medical eTIPS editor.

If you would like to remove your name from our eTIPS mailing list, click the Unsubscribe link at the bottom of this email.

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