eTIPS

Did you know that registered PowerShare users are already on our mailing lists?

Just having an account on PowerShare gets you included in our mailing lists for the eTIPS newsletter, maintenance reminders, and other customer notifications. Emails are sent to the email address under which your account is registered. If you are not receiving our monthly newsletters, what’s new, or maintenance reminders, please contact support to get added to the desired mailing lists.

NOTE: Opt-out links are provided in all customer notifications to allow users to remove themselves from mailing lists.

_______________back to top_______________

Did you know that there may be additional tools available from a drop-down menu on the eUnity viewer toolbar?

Depending on the size and resolution of your display, some of the available tools may not fit in the available space on the toolbar. When space is not available, the additional tools will be moved to a drop-down menu on the right side of the viewer.

_______________back to top_______________

Did you know you can view analytics on PowerShare?

Facility administrator users have access to the Analytics page from the Admin tab in PowerShare. The analytics page results can be filtered by date range presets, 7|30|365 days, current month, or current year. 

Available metrics include:

• Uploads
• Image Shares Performed
• Image Shares Received Last # Days
• Top 10 Uploads by Institution
• Top 10 Shared Viewers

back to top

PowerShare News

What's New in PowerShare Network

The next PowerShare release is scheduled for Tuesday, August 16, 2016. We are looking forward to this release as it provides valuable and beneficial new features:

• Expired Password Change Support for Mobile App
  Ability to change your expired password from the mobile app for Android and iOS.
   
• Default Advanced Search Parameters
  Specify customized default study date range and search criteria for the Advanced Search page.
   
• Global Search Functionality
  The upper-right search in PowerShare now searches your entire PowerShare repository.
   
• Messaging Blacklist
  Emails will no longer be distributed when 5 messages have bounced for the address.

Upcoming Maintenance

There is no upcoming maintenance scheduled at this time.

If you are not receiving our maintenance notification messages:

1. Confirm that your email address is on the notification list and that the log shows the messages being successfully delivered to you by emailing support@nuancepowershare.com and opening a ticket.
2. Check your spam/junk folder for the message.  Set your spam/junk folder options to allow these messages to be delivered to your inbox.
3. Add delivery@b2b-mail.net  to your whitelist.
4. Investigate with your email administration why the message is not making it to your inbox.

Special Reminder for Java Users

As of our June release, our recommended version of Java for the File Upload Tool and Modality Worklist Reconcile applets is Java version 8 update 91. While our Java applets may run on other versions of Java, PowerShare only guarantees optimal performance when running Java version 8 update 91.

PowerShare Training

You can register for training by completing the online registration form here.

NEW: In addition to our live, remote training courses, we now offer training videos that can be viewed on your own schedule.  You can access the newly added course recordings (links listed below) and more at Nuance University.

Administrator Module
Clerk Module
Image Sharing and Viewing – Physician Lite
eUnity Viewer

TIP: If you do not have a login for Nuance University, use the following steps to create an account and gain immediate access to the courses:

1. Click one of the course location links above to access the Nuance University login window.
2. Click Create Account in the lower right-hand corner.
3. Complete all required information and click Submit.
4. When the Registration Confirmation appears, click Close.
5. Review and accept the License Agreement.
6. Select Catalog and search for PowerShare to access the available training.

If you need assistance, please contact Melbourne.cec@nuance.com.

Best Practice Reminder

We recommend auditing your PowerShare users list on a weekly basis. Be sure to disable any users that should no longer have access (terminated employees, employees no longer needing access to PowerShare).

Have Ideas?

We would love to hear your ideas! If you have information about how we could make PowerShare better, please contact Michelle Sporleder @ michelle.sporleder@nuance.com

What are eTIPS and how do I sign up?

PowerShare eTIPS is a monthly newsletter that contains helpful information about the PowerShare Network, Product Updates, and other exciting news. To sign up, click here.

Keep up-to-date by viewing the PowerShare eTIPS archives, which can be found here.

back to top

Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerShare Network customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Alternatively, you can email us at  support@nuancepowershare.com

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

If you would like to remove your name from our eTIPS mailing list, click the  Unsubscribe link at the bottom of this email.

back to top