DataCenter Alert Notification Registration

For information on registering and managing your user profiles
         with our new NHNS notification system for hosted Dragon Medical
      products, log into iSupport and search for solution
           16967: Nuance Healthcare Notification Services (NHNS) Introduction

VIDEO Library - Dragon Medical

Log in to iSupport and search for solution
           16932: VIDEO Library - Dragon Medical
A library of current video topics is available to our customers
for supporting their Dragon Medical products

Driven By Dragon - Webinar Series

Click here for information to keep you up-to-date with
Dragon Medical's Driven By Dragon Webinar series.

       Tina - Web Interactive Support Tool

      Click here for the latest improvements and information.

New Software Releases

Click here for new Dragon Medical software releases.

Windows 10 Support

Log in to iSupport and search for solution
16782: Dragon Medical Support for Microsoft Windows 10

eTIPS Articles

Click the eTIPS icon on the right to submit ideas for Dragon Medical topics that you would like to see.

Thank you!

Did you know the latest information on the PowerMic™ Mobile release?

PowerMic™ Mobile (PMM) turns your iPhone (iOS) and Android smartphone into a secure wireless microphone for use with Windows-based desktop clinical speech recognition solutions. Optimized for use with Nuance hosted Dragon Medical One, and Dragon Medical Network Edition, healthcare solutions, PMM gives clinicians the freedom to roam from workstation to workstation, room to room, and location to location to complete clinical documentation using a smartphone as a wireless microphone at the desktop.

PowerMic™ Mobile version 1.1 Release

PowerMic™ Mobile (PMM), version 1.1, is released (12/2015) and provides an update to the pairing mode where if PMM does not auto-pair, it will require the user to type in the ID. There is no longer a target list by default.

Customers wanting version 1.1 should update from the Apple App store.

Click the image below to play this video covering the OneClick installation of the PowerMic Mobile (iOS) and Dragon Medical One, version 2.1.

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 16711: VIDEO: PowerMic Mobile - Introduction, Resources and Training.

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Did you know short filenames can cause problems with PowerMic™ Mobile?

Customers using PowerMic™ Mobile (PMM) with short filenames (8.3 format) can experience problems. For example, launching sod.exe (Dragon Medical One executable) in a batch file using short file name path (below) will cause PMM to fail to launch the pairing window.

C:\Progra~2\Nuance\UHS_PA\StandAlone\sod.exe

IMPORTANT: The solution is to use long filenames only with PMM.

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 17055: PowerMic™ Mobile problems with short filenames.

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Did you know what documentation is available for implementing DMNE within Citrix XenApp environments?

The table below lists the Nuance Administrator Guides for implementing Dragon Medical Network Edition (DMNE) within a Citrix XenApp environment. Customers should refer to the Administrator Guide that matches their current version of DMNE product for topics such as:

• Using Dragon on a client computer
• Using Dragon on a client computer with vSync
• Using Dragon on a Citrix XenApp server
• Configuring DM Network Edition networks that use virtual servers
• System requirements for Dragon and Citrix XenApp
• Supported Virtual Desktop Infrastructure Applications and Terminal Emulators
• WinTerm device usage
• Resolving communication issues between EHR in Citrix and Full Text Control

Customers can also review individual DMNE product release notes (iSupport solution #14274 ) for further information on the newest features and supported Citrix XenApp versions.

The table below provides links to Nuance Administrator Guides for implementing DMNE within a Citrix XenApp environment.

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 17047: Administrator Guides for implementing DMNE within Citrix XenApp environments.

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Did you know about your resources for the Nuance PowerMic™ microphones?

PowerMic™ III User Interface

The PowerMic III is now available for purchase. For general information on our new PowerMic III product, refer to:  Nuance PowerMic III product sheet

Here is some further detail on the PowerMic III:

• Compatible with USB 3.0 and USB 2.0 ports.
• Available with either a nine (9) foot or a three (3) foot cable
• Current Dragon Medical software that functions with PowerMic II will also function with the PowerMic III. Today, all Dragon Medical products will show the PM II USB device when the PM III is plugged in. Upcoming releases of each of the products will include full support for the PM III. Announcements about those releases will contain details about PM III function and compatibility.

PowerMic™ II Microphone

For detailed instructions on downloading firmware and installing the PowerMic II, refer to the PowerMic II Getting Started Guide.

Related iSupport Solutions:

13359 - Implementing PowerMic II with Dragon Medical
14252 - Resolving USB Device detection issues where Dragon Medical is installed
16750 - USB recognition issues affecting PowerMic operation
12751 - Troubleshooting Input Device Installation: USB Device Cleanup
16568 - PowerMic II Button Mapping Application (PMIIControl.exe)
14275 - PowerMic II can help resolve Citrix Clipboard issues
16928 - PowerMic II button control over RDP for Dragon Medical clients
14436 - Did you know how to activate the Nuance PowerMic II Scanner (Barcode Reader) with Dragon Medical?
14355 - Did you know that the PowerMic II can be programmed to execute any application or utility?

For information from our Nuance PowerMic™ product page, refer to:   http://www.nuance.com/for-healthcare/capture-anywhere/360-mobile-solutions/powermicmobile/index.htm

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 13102: Downloads and Resources - Nuance PowerMic™ Microphones.

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Did you know how the Dragon Medical One ClickOnce update can fail?

Dragon Medical One provides a ClickOnce deployment method that uses Microsoft's web deployment technology to facilitate downloading and updating the Dragon Medical One client. The deployment may fail when conditions exist that prevent the updated files from downloading or installing on the target machine.

Upon failure, ClickOnce presents a dialog with a detailed log.

Clicking the Details... button opens the log file in Windows Notepad.

REPORTED ISSUES

The following issues can occur for Dragon Medical One when using the ClickOnce deployment:

Microsoft Word or Internet Explorer (IE) can lock files within Dragon Medical One

When updating Dragon Medical One with MS Word or IE open, it is possible that the previous version of Dragon Medical One has not yet fully released its hooks into these processes. This results in a locked file which will cause the Dragon Medical One update to fail. The resolution for this issue would be to reboot the machine to allow the hooks to release and rerun the update. This situation would appear in the log file as follows:

+ System.Deployment.Internal.Isolation.StoreOperationStageComponentFile
                                  - Status: Failed
                                  - HRESULT: 0x80070020
                                  - File: content\SoD.WordAddin.dll

Installation Failure Due to network connectivity issues

ClickOnce requires that the user has access to dragonmedical360direct.nuance.com during the update. Loss of network connectivity caused by wireless disconnections, firewalls, etc. may cause a failure in deployment.

Other Failures

Many non-specific issues can be resolved by refreshing the application cache for ClickOnce deployments. This can be accomplished by:

1. Navigating to %localappdata%\apps
2. Renaming the folder that has the random characters.
3. Re-running the installation.

If the folder is locked, this could be the cause of the issue. A reboot may resolve this issue.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16974: Dragon Medical One ClickOnce Update Fails.

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Driven By Dragon - Webinar Series

Notes All audio is now available through your computer's sound system (including the Question and Answer audio). A teleconference call is no longer required.

Webinar Registration

The next quarterly Webinar for our Dragon Medical customers is: Thursday, May 12th, 2016. To register, please click the Register button below:

	Thursday, May 12, 2016 at 2:00 PM EST
	Thursday, August 11, 2016 at 2:00 PM EST
	Thursday, November 10, 2016 at 2:00 PM EST

Most Recent Webinar

Recently on February 18th, Dragon Medical Technical Support presented our latest Driven by Dragon Webinar. The content included the following topics:

• New and pending software releases for Dragon Medical products
• Documentation and iSupport content improvements
• Nuance Data Center migration to Microsoft Azure Cloud
• NHNS (Nuance Healthcare Notification Services) Introduction
• Question and Answer

This webinar hosted 28 attendees and 220 downloads.

Webinar Video Archive

To review recorded Webinars from the Driven By Dragon series, please click the video links below:

Dragon Medical Driven By Dragon Quarterly Webinar Recordings
Description		Length (Min:Sec)	File Size	Posted Revised
	1Q' 2016 - February 18 Requires several minutes to begin playback	54:17	174 MB	2/19/16
	4Q' 2015 - October 8 Requires several minutes to begin playback	63:08	413 MB	10/8/15
	3Q' 2015 - July 10 Requires several minutes to begin playback	53:25	488 MB	7/10/15
	2Q' 2015 - April 9	42:44	117 MB	4/10/15
	1Q' 2015 - January 8	48:08	190 MB	1/8/15
	4Q' 2014 - October 9	32:12	51 MB	10/13/14
	3Q' 2014 - July 10	21:25	20 MB	7/18/14

To learn more about the Driven by Dragon Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:

#16449: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's New with Tina?

Tina, Nuance's web interactive support tool, is a text-based, chat window hosted on your iSupport Home tab that delivers self-service support. Tina offers a human-like conversational approach when communicating with Nuance's customers. The focus for Tina is to quickly and accurately answer common questions about the Dragon Medical product.

March Analytics
This past month's reporting analytics for Tina shows the following metrics:

• 327 Conversations
  
• 80% First Contact Answer (FCA)
  ..where the percentage of user inquiries are resolved with the
  first answer. FCA value was down one (1) percent from last month.
  (see chart below)

Below are the "Top 10" requested iSupport Solutions for this past
month.



Survey results below for Tina represent "Excellent" and "Good"
responses.



This metric below shows that 13% of customers logging into
iSupport actually take advantage of Tina's self-service benefits.

Please continue to ask Tina your questions!

Tina Demonstration
Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.

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What's New with Software Releases?

Dragon Medical Hosted on Nuance Cloud
DataCenter customers subscribe to Dragon Medical Network Edition and Dragon Medical One, hosted on the Nuance Cloud.

[DataCenter update completed 3/7/16]
Nuance Management Server (NMS) version 5.2
(build 5.2.102)

This build is also being made available to early adopter customers for the on-premise, DMNE 2.5 pre-release.

For information on new features and enhancements for NMS 5.x from the What's New or Release Note documents, please login to iSupport and search for solution:

#16800: NMS 5.0 releases for Hosted Dragon Medical products on Nuance Cloud

Dragon Medical Network Edition
 

 
 
Dragon Medical Network Edition client, version 2.5

Customers willing to be early adopters are now testing the pre-release version of DMNE 2.5.

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

(North American English only)
#14274: Dragon Medical Network Edition or Enterprise Edition - What's New and Can I download the Current Version?"

(International)
#16657: DMNE Software Downloads for International Customers - ENG (United Kingdom English)

For documentation guides, login to iSupport and search for solution:

#14111: Dragon Medical Network Edition Documentation

Dragon Medical Practice Edition

[Released 4/2016]
Dragon Medical Practice Edition, International version 3.2
Service Pack - (French, German, UK English)

[Available for download from iSupport 12/1/14]
Dragon Medical Practice Edition, version 2.2,
ENU (North American English) with Windows 8.1 support

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

ENU (North American English only)
#14640: Dragon Medical Practice Edition - What's New and Can I Download Replacement Software?

International
#16678: DMPE International Software Downloads

Dragon Medical One

[Released 4/26/16]
Dragon Medical One, Version 3.0

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

#15913: Dragon Medical One - Documentation & Release Notes

PowerPack For Cloud™
PowerPack Plus™
PowerPack for EHR™

[Released 4/8/16]
Version 2.3

PowerPack productivity offerings, for Dragon Medical One and Dragon Medical Network Edition products hosted on the Nuance Healthcare Cloud, contain different combinations of the following components:

• PowerPack Content v2.3
  22 medical specialties that collectively contain over 650 templates.
• PowerPack Search My Commands™ (SMC) v2.3
  Quick access to, and preview of, all command content in the user's profile, including user-specific favorites list for commands most often utilized.
• PowerPack Clinical Calculators™ (CC) v2.3
  Clinical decision support tools that assist with both calculation and consistent documentation using various risk scores, formulas, rules, and calculators based on algorithms well-established in the healthcare industry.

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

#16430: Dragon Medical: PowerPack Productivity Products (Cloud/Plus/EHR) PowerPack Content/Search My Commands™/Clinical Calculators™ - Software Download and Documentation

Dragon Medical NuanceLink Medical Updates

[Released 4/6/16]
Medication Update

A recent medical update have been made available for Dragon Medical Network Edition (DMNE) customers. The customer's Nuance Management Server (NMS) will automatically "pull" (download) these updates as they become available. Once these updates are downloaded, each update will need customer approval through the Nuance Management Console (NMC) Messages page before the update is made available through the Profile Optimizer Server for distribution to the DMNE end-users. Once approved, the task status can be checked through the NMC Utilities under the Profile Optimizer Task List.

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

#14281: Dragon Medical NuanceLink Medical Updates

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. At the prompt simply say:

"Dragon Medical Network Edition Support" or
"Dragon Medical Practice Edition"

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's customer support team is available at Nuance's Technical Support websites:

Click here for Dragon Medical Network Edition

Click here for Dragon Medical Practice Edition:

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
Click here to email your idea to our eTIPS editor.

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