VIDEO Library - Dragon Medical

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           16932: VIDEO Library - Dragon Medical
A library of current video topics is available to our customers
for supporting their Dragon Medical products

Driven By Dragon - Webinar Series

Click here for information to keep you up-to-date with
Dragon Medical's Driven By Dragon Webinar series.

       Tina - Web Interactive Support Tool

      Click here for the latest improvements and information.

New Software Releases

Click here for new Dragon Medical software releases.

Windows 10 Support

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16782: Dragon Medical Support for Microsoft Windows 10

eTIPS Articles

Click the eTIPS icon on the right to submit ideas for Dragon Medical topics that you would like to see.

Thank you!

Did you know how to create a user profile in DMNE version 2.x?

This video topic applies to the Dragon Medical Network Edition (DMNE), version 2.x, product and covers the steps to create a user profile at the DMNE client using the New User Profile wizard.

You can open the New User Profile wizard by clicking Profile > New User Profile on the DragonBar and then clicking New.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16803: VIDEO: User Profile creation procedure for DMNE 2.x

To save any solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Did you know how to troubleshoot the recognition accuracy issue "period" recognized as "peer"?

Customers using Dragon Medical Network Edition (DMNE) or Dragon Medical One (DMO) where custom word lists are maintained on the Nuance Management Console (NMC) may report recognition accuracy issues like the word "period" being recognized up "peer".

Troubleshooting these types of recognition accuracy issues should include a check for custom words at the NMC user, group, and site levels as presented in the NMC screenshots below.

From the NMC, navigate to Speech Recognition > Manage > Words.

Below is an example where the Written Form "." is errantly assigned as the Spoken Form "peer".

Also, releasing the record button prematurely on the hand microphone during the last part of dictating the word "period" can cause this issue as well. When the provider says "period", but releases the record button in the middle of word "period", recognition is truncated resulting in recognizing only the first syllable which then gets presented as "peer".

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 18286: Dragon Medical recognition accuracy: "period" recognized as "peer".

To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Did you know how to determine the PowerMic firmware version using Windows Device Manager?

Customers using the Nuance PowerMic with Dragon Medical products may need to determine the firmware version installed on their PowerMic devices. This may be necessary when troubleshooting certain issues or when requiring a firmware update.

There are several methods outlined below that can be used to determine the firmware version of PowerMic devices.

Windows Device Manager

This method does not require installing a separate utility or reviewing a log file. Customers can open the Windows Device Manager on Dragon Medical clients using PowerMics and check their firmware version.

To open the Windows Device Manager:

1. Right-click the Computer icon on the desktop, click Properties, and then Device Manager.
   (Alternately, click the Start menu > Control Panel > Device Manager)
2. Expand Human Interface Devices.
   
   
   
   
3. Locate the HID-compliant device assigned to the PowerMic by right-clicking each HID-compliant device and then clicking Properties.
4. Check the General and Driver tabs to determine which HID-compliant device is assigned to the PowerMic.
5. Once found, click the Properties Details tab and click Hardware Ids. The firmware version is located within the Hardware Id. In the example below, the first ID shows REV_205 which corresponds to firmware version 2.05.

Dragon Medical dragon.log File

The Dragon Medical client's dragon.log file will stipulate the PowerMic firmware version as well. Search for a line containing:

INFO: PowerMic II support is enabled. Device name: PowerMicII-NS; Firmware Version: 2.0.4; Manufacturer: Dictaphone Corporation

The above log line reveals PowerMic firmware version 2.0.4.

There are several ways to locate the dragon.log file generated by the Dragon Medical client. Refer to the iSupport solution below for instructions:
Solution #16542 - Dragon.log File Essentials for Dragon Medical clients

PowerMic Firmware Utility

The PowerMic firmware update utilities can be installed on Dragon Medical client machines to identify the current PowerMic firmware version, as well as update firmware for any connected PowerMic device. Each PowerMic firmware version will have its own utility.

Refer to the following iSupport solution for PowerMic resources including firmware update utilities:
Solution #13102 - Downloads and Resources - Nuance PowerMic™ Microphones

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 18303: Determining PowerMic firmware versions.

To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Did you know DMO ClickOnce cannot invoke Auto-Updates when launched from Windows Taskbar?

Customers using Dragon Medical One (DMO) have reported an issue where DMO ClickOnce is not prompting with auto-updates for new releases of DMO.

This issue has been found to be caused when the DMO ClickOnce application is pinned to the Microsoft Windows Taskbar. Pinning ClickOnce installations to the Windows Taskbar will prevent auto-update routines from executing, specifically blocking the upgrade of DMO as new versions are released.

What happens is that Microsoft Windows will link to the DMO SoD.exe process and start the SoD.exe executable as a native application, instead of starting the ClickOnce SoD application. This prevents any ClickOnce related code from executing, including auto-updates.

Solution

IMPORTANT: It is advised to launch DMO from the Windows Start Menu and not from the Windows Taskbar.

Launching DMO from the Windows Start menu will ensure the auto-update routine will run.

Otherwise, if customers pin DMO ClickOnce to the Windows Taskbar, the following is advised:

1. Add the iSupport solution below as a Quick Link to your iSupport Dashboard to be notified whenever a new DMO version is released:
   iSupport solution #15913 - Dragon Medical One - Documentation & Release Notes
2. When a new DMO version is released, run DMO from the Windows Start Menu to be prompted by the auto-update routine to receive the latest release.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 18283: DMO ClickOnce Not Invoking Auto-Updates When Launched From Windows Taskbar.

To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Driven By Dragon - Webinar Series

Webinar Registration

The next quarterly Webinar for our Dragon Medical customers is: Thursday, November 10th, 2016. To register, please click the Register button below:

Thursday, November 10, 2016 at 2:00 PM EST

Most Recent Webinar

Recently on August 11, Dragon Medical Technical Support presented our latest Driven by Dragon Webinar. The content included the following topics:

• Dragon Medical Advisor product launch
• New and pending software releases for:
  • Nuance Management Server (Cloud and On-premise)
  • Dragon Medical One
  • Dragon Medical Network Edition
  • Dragon Medical Practice Edition
• Documentation and iSupport content upgrades/improvements
• Question and Answer

This webinar hosted 31 customer attendees with 50% survey participation.

Below are the survey results for the overall webinar value across Q1-Q3.

Q3 survey results for the individual webinar segments follow.

Webinar Video Archive

To review recorded Webinars from the Driven By Dragon series, please click the video links below:

Dragon Medical Driven By Dragon Quarterly Webinar Recordings
Description		Length (Min:Sec)	File Size	Posted Revised
	3Q' 2016 - August 11 Requires iSupport login and several minutes to begin playback	57:22	304 MB	8/12/16
	2Q' 2016 - May 12 Requires several minutes to begin playback	56:28	465 MB	5/13/16
	1Q' 2016 - February 18 Requires several minutes to begin playback	54:17	174 MB	2/19/16
	4Q' 2015 - October 8 Requires several minutes to begin playback	63:08	413 MB	10/8/15
	3Q' 2015 - July 10 Requires several minutes to begin playback	53:25	488 MB	7/10/15
	2Q' 2015 - April 9	42:44	117 MB	4/10/15
	1Q' 2015 - January 8	48:08	190 MB	1/8/15
	4Q' 2014 - October 9	32:12	51 MB	10/13/14
	3Q' 2014 - July 10	21:25	20 MB	7/18/14

To learn more about the Driven by Dragon Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's New with Tina?

Tina, Nuance's web interactive support tool, is a text-based, chat window hosted on your iSupport Home tab that delivers self-service support. Tina offers a human-like conversational approach when communicating with Nuance's customers. The focus for Tina is to quickly and accurately answer common questions about the Dragon Medical product.

July Analytics
This past month's reporting analytics for Tina shows the following metrics:

• 382 Conversations
• 26% of customers logging into iSupport took advantage of Tina's
  self-service benefits.
• 84% First Contact Answer (FCA)
  ..where the percentage of user inquiries are resolved with the
  first answer (see chart below).

Survey results below for Tina represent "Excellent" and "Good" responses.

Please continue to ask Tina your questions!

Tina Demonstration
Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.

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What's New with Software Releases?

Dragon Medical Hosted on Nuance Cloud

DataCenter customers subscribe to Dragon Medical Network Edition and Dragon Medical One, hosted on the Nuance Cloud.

[Data Center update completed week of July 18.
Released for DMNE 2.5.2 HF1 On-premise 8/17/16.]
Nuance Management Server (NMS) version 5.4
   (tentatively build 5.4.75)

For information on new features and enhancements for NMS 5.x from the What's New or Release Note documents, please login to iSupport and search for solutions:

Dragon Medical One

[released 7/28/16]
Dragon Medical One, Version 3.1

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

Dragon Medical Network Edition
 
[Released 8/17/16]
Dragon Medical Network Edition client, version 2.5.2 HF1

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

For advance version 2.5 documentation guides, login to iSupport and search for solution:

#14111: Dragon Medical Network Edition Documentation

Dragon Medical Practice Edition
ENU (North American English only)

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

Dragon Medical Practice Edition
International

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

PowerPack For Cloud™
PowerPack Plus™
PowerPack for EHR™

PowerPack productivity offerings, for Dragon Medical One and Dragon Medical Network Edition products hosted on the Nuance Healthcare Cloud, contain different combinations of the following components:

• PowerPack Content v2.3
  22 medical specialties that collectively contain over 650 templates.
• PowerPack Search My Commands™ (SMC) v2.3
  Quick access to, and preview of, all command content in the user's profile, including user-specific favorites list for commands most often utilized.
• PowerPack Clinical Calculators™ (CC) v2.3
  Clinical decision support tools that assist with both calculation and consistent documentation using various risk scores, formulas, rules, and calculators based on algorithms well-established in the healthcare industry.

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

Dragon Medical NuanceLink Medical Updates

[Released 7/26/16]
Medication Update

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. At the prompt simply say:

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's customer support team is available at Nuance's Technical Support websites:

Click here for Dragon Medical Network Edition

Click here for Dragon Medical Practice Edition:

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Nuance Welcomes Your Feedback

We are very much interested in your general feedback regarding this eTIPS newsletter.
Click here to reply to this email with your general comments or suggestions.

We would love to hear your ideas for future Dragon Medical eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
Click here to email your idea to our Dragon Medical eTIPS editor.

If you would like to remove your name from our eTIPS mailing list, click the Unsubscribe link at the bottom of this email.

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