VIDEO Library - Dragon Medical

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           16932: VIDEO Library - Dragon Medical
A library of current video topics is available to our customers
for supporting their Dragon Medical products

Driven By Dragon - Webinar Series

Click here for information to keep you up-to-date with
Dragon Medical's Driven By Dragon Webinar series.

       Tina - Web Interactive Support Tool

      Click here for the latest improvements and information.

New Software Releases

Click here for new Dragon Medical software releases.

Windows 10 Support

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16782: Dragon Medical Support for Microsoft Windows 10

eTIPS Articles

Click the eTIPS icon on the right to submit ideas for Dragon Medical topics that you would like to see.

Thank you!

Did you know that the Microsoft Edge Browser can disable Full Text Control for EHR fields?

Customers using the Microsoft Edge Browser with some web-based EHRs may find protected EHR fields, meaning Full Text Control is disabled for those fields. This is caused when those EHRs do not currently have support for their underlying Edit Controls with the Microsoft Edge Browser.

For instance, this has been reported and confirmed by the MicroMD EMR vendor.

Workaround

In this case, the problem was resolved by running the EHR in the Windows Internet Explorer browser instead.

Otherwise, the workaround whenever Full Text Control is disabled due to an unsupported edit control or windows class is to use the Dragon Medical Dictation Box.

Note: The Microsoft Edge Browser is in the process of being qualified for support with Dragon Medical products.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 18463: Microsoft Edge Browser can disable EHR fields requiring Dictation Box

To save any solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Did you know the Dragon Medical support policy was updated for the Epic Hyperspace EHR?

See the most recent Epic releases below and their support positions with Dragon Medical.

Epic 2015 Hyperspace

Dragon Medical products primarily support EHR software by supporting the underlying Edit Controls embedded within each EHR.

Starting with Epic Hyperspace 2014 and now in Epic Hyperspace 2015, Epic introduced a new method for edit control named Web SmartTextBox. Currently, this control is most commonly used in areas where dictation is unlikely (ex. Label Preview, Results, …). However, Epic is continuing to use the EpicTER82Class edit control in the 2015 version in areas where dictation is most used.

Beginning in the Dragon Medical Network Edition (DMNE), version 2.4.1 release, the EpicTER82Class edit control is supported for both plain and rich text dictation. Support for the Web SmartTextBox for only plain text dictation is also available in this DMNE release.

Epic 2016 Hyperspace

Epic plans to transition more input fields, including those used during dictation, to the new SmartTextBox control in Epic Hyperspace 2016. Nuance and Epic have worked together to ensure compatibility with support for the SmartTextBox edit control in the DMNE 2.5.2 HF1 release.

To learn more and to keep current with any changes to this topic, log in to  iSupport and search for solution 16381: Dragon Medical support policy for Epic EHR.

To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Did you know Anti-Virus applications can disable the PowerMic Control Application?

Technical Support has found cases where reported Dragon Medical issues of PowerMic buttons ceasing to function are caused by anti-virus software deleting PowerMic DLL files.

As an example, (SolarWinds N-able N-central Security Manager) AV Defender identified PowerMicCtrl.dll as a Gen:Variant.Graftor.297992 virus threat and deleted the PowerMic DLL.

The PowerMicCtrl.dll file should be added to the list of anti-virus exclusions for every Dragon Medical client machine where the PowerMic Control application is installed.

The Nuance PowerMic Control application is used by Dragon Medical products to support PowerMic microphones and relay PowerMic button events in virtualized environments.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 18465: Anti-Virus software stops PowerMic Control Application.

To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.

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Driven By Dragon - Webinar Series

Webinar Registration

The next quarterly Webinar for our Dragon Medical customers is: Thursday, November 10th, 2016. To register, please click the Register button below:

Thursday, November 10, 2016 at 2:00 PM EST

Most Recent Webinar

Recently on August 11, Dragon Medical Technical Support presented our latest Driven by Dragon Webinar. The content included the following topics:

• Dragon Medical Advisor product launch
• New and pending software releases for:
  • Nuance Management Server (Cloud and On-premise)
  • Dragon Medical One
  • Dragon Medical Network Edition
  • Dragon Medical Practice Edition
• Documentation and iSupport content upgrades/improvements
• Question and Answer

This webinar hosted 31 customer attendees with 50% survey participation.

Below are the survey results for the overall webinar value across Q1-Q3.

Q3 survey results for the individual webinar segments follow.

Webinar Video Archive

To review recorded Webinars from the Driven By Dragon series, please click the video links below:

Dragon Medical Driven By Dragon Quarterly Webinar Recordings
Description		Length (Min:Sec)	File Size	Posted Revised
	3Q' 2016 - August 11 Requires iSupport login and several minutes to begin playback	57:22	304 MB	8/12/16
	2Q' 2016 - May 12 Requires several minutes to begin playback	56:28	465 MB	5/13/16
	1Q' 2016 - February 18 Requires several minutes to begin playback	54:17	174 MB	2/19/16
	4Q' 2015 - October 8 Requires several minutes to begin playback	63:08	413 MB	10/8/15
	3Q' 2015 - July 10 Requires several minutes to begin playback	53:25	488 MB	7/10/15
	2Q' 2015 - April 9	42:44	117 MB	4/10/15
	1Q' 2015 - January 8	48:08	190 MB	1/8/15
	4Q' 2014 - October 9	32:12	51 MB	10/13/14
	3Q' 2014 - July 10	21:25	20 MB	7/18/14

To learn more about the Driven by Dragon Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's New with Tina?

Tina, Nuance's web interactive support tool, is a text-based, chat window hosted on your iSupport Home tab that delivers self-service support. Tina offers a human-like conversational approach when communicating with Nuance's customers. The focus for Tina is to quickly and accurately answer common questions about the Dragon Medical product.

August Analytics
This past month's reporting analytics for Tina shows the following metrics:

• 419 Conversations
• 22% of customers logging into iSupport took advantage of Tina's
  self-service benefits.
• 78% First Contact Answer (FCA)
  ..where the percentage of user inquiries are resolved with the
  first answer (see chart below).

Survey results below for Tina represent "Excellent" and "Good" responses. 86% is the best score to date.

Please continue to ask Tina your questions!

Tina Demonstration
Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.

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What's New with Software Releases?

Dragon Medical Hosted on Nuance Cloud

DataCenter customers subscribe to Dragon Medical Network Edition and Dragon Medical One, hosted on the Nuance Cloud.

	[Data Center update completed week of 9/13/16. Pending release for DMNE On-premise customers.]
	Nuance Management Server (NMS) version 5.5 (build 5.5.96)

For information on new features and enhancements for NMS 5.x from the What's New or Release Note documents, please login to iSupport and search for solutions:

Dragon Medical One

	[released 9/13/16]
	Dragon Medical One, Version 3.1 SR1

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

Dragon Medical Network Edition
 
[Released 8/17/16]
Dragon Medical Network Edition client, version 2.5.2 HF1

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solution:

For advance version 2.5 documentation guides, login to iSupport and search for solution:

#14111: Dragon Medical Network Edition Documentation

Dragon Medical Practice Edition
ENU (North American English only)

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

Dragon Medical Practice Edition
International

For a complete listing of all software releases and associated release documentation, login to iSupport and search for solutions:

PowerPack For Cloud™
PowerPack Plus™
PowerPack for EHR™

PowerPack productivity offerings, for Dragon Medical One and Dragon Medical Network Edition products hosted on the Nuance Healthcare Cloud, contain different combinations of the following components:

• PowerPack Content v2.3
  22 medical specialties that collectively contain over 650 templates.
• PowerPack Search My Commands™ (SMC) v2.3
  Quick access to, and preview of, all command content in the user's profile, including user-specific favorites list for commands most often utilized.
• PowerPack Clinical Calculators™ (CC) v2.3
  Clinical decision support tools that assist with both calculation and consistent documentation using various risk scores, formulas, rules, and calculators based on algorithms well-established in the healthcare industry.

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

Dragon Medical NuanceLink Medical Updates

For more information on this Dragon Medical product offering, login to iSupport and search for solution:

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. At the prompt simply say:

"Dragon Medical Network Edition Support" or
"Dragon Medical Practice Edition"

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's customer support team is available at Nuance's Technical Support websites:

Click here for Dragon Medical Network Edition

Click here for Dragon Medical Practice Edition

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
Click here to email your idea to our eTIPS editor.

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