eTIPS

Did you know PowerScribe 360 | Reporting now supports SHA-256 signed root certificates?

Beginning with PowerScribe 360 | Reporting V3.5.1, the click once deployment of the PS360 client has been updated to be signed with an SHA-256 Certificate. This change was applied to meet more robust industry security standards. This includes updated Microsoft Windows security standards including Windows Security update 3123479 (Deprecation of SHA-1 Hashing Algorithm for Microsoft Root Certificate Program).

While PowerScribe 360 | Reporting V3.5.1 is the first release of the software to include SHA-256 Certificates by default, SHA-256 Certificates can also be applied to previous releases of the products. This requires a system maintenance window to regenerate and publish updated PS360 client files. The versions of PowerScribe 360 | Reporting that can support SHA-256 Certificates are:

• PowerScribe 360 | Reporting v3.5.1
• PowerScribe 360 | Reporting v3.0.1
• PowerScribe 360 | Reporting v2.5.3
• PowerScribe 360 | Reporting v2.0.3

IMPORTANT: If using PowerScribe 360 | Reporting v3.5.1 or if a SHA-256 Root Certificate has been applied to the click once deployment in a previous release of the product it is mandatory to update the version of .NET Framework to version 4.5 on any workstations you plan to run the PowerScribe 360 | Reporting Client on. Only .NET 4.5 and higher support SHA-256 signed root certificates.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solutions, 16680 - How Does the PowerScribe 360 Client ClickOnce Work? and 16973 - PowerScribe 360 Workstation Client will not install due to Microsoft Update Applied.

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Did you know that you can set "Checkpoints" for the Speech Recognition Users?

The Checkpoint Speech Files option is available from the main Speech menu in PowerScribe 360 | Reporting. A backup copy of the speech profile is created automatically after the initial enrollment. A copy of the profile is automatically copied, at that time, to the PS360_BackupUsers folder which resides in the shared DragonUsers directory on the application server. During the weeks following enrollment, the profile begins to build and store acoustical training from everyday use. After a month or so of daily use, the user should see optimal recognition accuracy.

Once the user achieves optimal recognition accuracy, they can choose the Checkpoint option to overwrite the original profile that was created during enrollment (stored in the PS360_BackupUsers folder).

The Checkpoints that are done subsequently, overwrite the prior save of the users acoustical profile. If recognition appears to decline for the user, the Administrator can go into the Portal application, into Setup - Accounts and use the Restore Checkpoint (Entire Profile) button to return the user to last known good Checkpoint.

Please note: When restoring a Checkpoint for a user, the user should be logged off the system. The next time that the user logs in, they should hold down the left keyboard SHIFT key to assure that the new profile is being downloaded from the server.

To learn more about this topic, log in to iSupport and search for solutions, Solution 14415: eTIPS Newsletter Archives - PowerScribe 360 | Reporting, and select the Vol: 2 No: 5 - August 2012 archive. Two articles of interest in the eTIPS archive include: How a PowerScribe 360 | Reporting user is able to save a backup (checkpoint) of his or her own speech profile, and How an administrator could restore a user's speech profile backup (checkpoint) from within the PowerScribe 360 | Reporting Portal.

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Did you know you can greatly increase the speed of loading a new report with proper AutoText selection within the Dictation screen?

How quickly the Dictation Screen loads and is ready for input can be directly impacted by the AutoText list pane. The PowerScribe 360 | Reporting client needs to calculate which AutoText should be listed in the AutoText pane. The load time can potentially be reduced by several seconds by selecting a different AutoText List dropdown value. When a user tries to open a new Report, if All Site is selected it could potentially take several seconds before it allows dictation on the report screen as there is high potential that there will be many AutoText that will be displayed. While this occurs the report screen can become temporarily unresponsive. To reduce the amount of AutoText that need to be calculated and displayed it is recommended to set this selection to 'All Personal' or 'Relevant Personal'.

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What's New

Nuance is pleased to announce the latest released Montage version is Version 3.1.

To see the new features by product version, please log in to iSupport, search for and open one of the following solutions, and click on the What's New link:

PowerScribe 360 | Reporting

• See Solution #17010 for What's New in v3.5
• See Solution #17005 for What's New in v3.0
• See Solution #17007 for What's New in v2.5
• See Solution #17008 for What's New in v2.0
• See Solution #17009 for What's New in v1.x

Montage

• See Solution #16914 for What's New in Montage v3.1

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please log in to iSupport, search for and open one of the following solutions, and then click the Release Notes link, which is found in the Version Specific Documents group:

• See Solution #17010 for v3.5 Release Notes
• See Solution #17005 for v3.0 Release Notes
• See Solution #17007 for v2.5 Release Notes
• See Solution #17008 for v2.0 Release Notes
• See Solution #17009 for v1.x Release Notes

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupport

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• #17903 Troubleshooting Documentation
• #16996 Quick Reference Cards

A reference table has been added to the following version specific articles providing a quick reference to the latest available hot fixes and patches for your version.

For more information, please refer to the following articles.

• #17010 PowerScribe 360 | Reporting V3.5 Documentation
• #17005 PowerScribe 360 | Reporting V3.0 Documentation
• #17007 PowerScribe 360 | Reporting V2.5 Documentation
• #17008 PowerScribe 360 | Reporting V2.0 Documentation
• #17009 PowerScribe 360 | Reporting V1.x Documentation
• #14686 PowerScribe 360 | Reporting User Documentation

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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What's New With Tina?
 

Tina is a Web Interactive Support tool available in iSupport to assist our PowerScribe 360 customers with finding fast solutions to their common support questions.

Tina presents a web-centered, text-based user interface (UI) hosted on the Home tab of the customer iSupport portal. Tina offers a human-like, conversational approach when communicating with our customers, providing personalized, effortless, self-service support. Tina's intelligence increases to enhance the customer experience by constantly learning from dialoging with users.

In order to further improve our customers' experience, the PowerScribe 360 Support Team continues to add additional content and optimize Tina's capabilities.

So, please continue to ask Tina your questions!

Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Click here for additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team from Nuance's Technical Support website:

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

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