Nuance Healthcare Solutions
eTips  

PowerScribe 360 Reporting

 
February 2017, Volume 7, Number 2  
 

Nuance is pleased to present you with this edition of eTips.

In this new edition of eTips you will find:

eTip 1: Importing multiple custom words into a language model from a text file.

eTip 2: Setting Autoformatting rules for dictated text.

eTip 3: Viewing audit logs at the system, site, or account levels.

Also:

What's new | Webinar | What's fixed | Tina | Connect with us
iSupport | Contacting support | More

 

 

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Conversations Connect 2017

Chicago: April 5-7, 2017
Atlanta:  April 24-26, 2017

Ready to save your facility millions, take your PowerScribe knowledge to the next level and have a ton of fun all at the same time? Then you can’t miss Conversations Connect. In addition to amazing networking opportunities, you’ll learn best practices and gain hands-on experience that will immediately pay dividends in productivity, including:

Getting more out of PS360 with Business Intelligence and the user community
Scott Adair, Applications Supervisor for North State Radiology, explores the wealth of information in the PS360 database and how to put that information to use. Through Business Intelligence and leveraging the community, you can answer
the questions that matter to your organization and save time doing it.

Learning objectives:

  • How to get all the answers — Business Intelligence and Nuance Report Builder
  • Automation — targeted alerts and scripts
  • Leveraging the user community

Sound interesting? There’s so much more!

Register now

We look forward to seeing you at Conversations Connect—and don’t forget to claim your $150 discount this month with the code ETIPS17!


 

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Our industry is moving fast, and you need to keep up to stay current. What new areas may affect you and your job?

Join us for Pre-Conference Workshops on Day 1 of Conversations Connect 2017 to get the latest updates and best practices such as:

  • ClinDoc — Optimizing Dragon Medical Network Edition: Tips, Tricks and Pathology
  • ClinDoc — Migrating to Dragon Medical One
  • Clintegrity Coding — Health Data Analytics: Vital Skills for the HIM Professional
  • Clintegrity CDI — A Three-part Tutorial on Value Based Purchasing

There will be an additional fee for pre-conference sessions; fee is $95, includes all materials. You must be a registered delegate for Conversations Connect in order to register for a pre-conference workshop.

For more information, visit Conversations Connect at: nuance.com/go/conversations.


 

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Join the Insiders—Nuance's exclusive user community!

  • Connect with other PowerScribe Users (The Insiders replaces the former PS360 Listserv.)
  • Share best practices
  • Exclusive events like our virtual executive Round Table
  • Rewards and discounts—including Conversations Connect!

But don't just take our word for it! Watch Aaron Summers from Trinity Health talk about his experience with the Insiders and why you should join.

Sound good? <click here> and we'll get your rewards underway. We can't wait to welcome you INSIDE.


 

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Nuance PowerMic III now available

GREAT NEWS:  PowerMic IIIs are now available to PowerScribe customers, offering simplified, thumb-control operation for dictating, navigating, reviewing and editing speech recognition-generated documents.

Key features include:

  • USB connectivity for easy plug-and-play
  • Unidirectional noise-cancelling microphone
  • Companion to PowerMic Mobile
  • . . . and more

Pricing remains the same as the PowerMic II, which has been discontinued as of February 23, 2017.

Click here to download the PowerMic III datasheet, and when you’re ready, call Tim Brilley at 321-255-8581 to get your order started.


 

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This month's eTips

eTip 1

Did you know you can import multiple custom words into a language model from a text file?

Adding custom words to your language models can improve speech recognition. Custom words might include place names, or the names of drugs or persons. For example, if a new drug comes on the market, you can add the drug name to all language models in your system. Adding words at the system level eliminates the need for providers to add the words themselves.

You can add individual words manually or import a list of words from a text file.

When creating your custom words text file, use one word per line; use a back slash to separate a word from its optional spoken form. You can specify more than one spoken form for a word.

For example:

To import words:

  1. In the Setup group, select the Speech tab.
  2. Select the language model into which you want to import the words.
  3. Click Import.

    The Import Words dialog displays.

  4. Click Browse, and navigate to and select the file you want to import.
  5. Click Open. The file name and path display in the Choose file field.

  6. Click Import.

    If you attempt to import a spoken form for a word that is already in the system with another spoken form, a warning message displays.

    1. Select an option:
      • None: Do not add the new spoken form.
      • Add: Add the new spoken form.
      • Replace: Discard the existing spoken form, and add the new one in its place.
      • Skip: Do not add the word.
    2. Click Import to continue.

      Or

      Click Add All, Replace All, or Skip All.

  7. Click Import.

    The words in the file import into the selected language model, and appear in the list. Any words already in the language model will be skipped, unless you are adding a new spoken form.

    A message box indicates the number of words added and skipped.


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eTip 2

Did you know that Autoformatting Rules can be set for Dictated Text?

The autoformatting rules, also referred to as post-processing rules, determine how text appears in finished reports. You can change the default settings for these rules to fit your organization’s standards.

The Formatting dialog box allows you to set formatting rules for your entire facility.

    Autoformatting Rules Tips:

  • When administrators configure Autoformatting rules using the Admin Portal (Setup > Speech > Edit Formatting Options), the rules apply to all users in all sites throughout the system.
  • Providers who are granted the Allow Dragon Formatting Dialog dictation preference can set their own rules. If necessary, remind providers that they can click Restore Defaults to return these options to their original settings.
  • Administrators can configure an individual provider’s Autoformatting rules, but only by logging into the provider’s account using the provider’s username and password.

To set the autoformatting rules:

  1. In the Setup group, select the Speech tab.
  2. Click Edit Formatting Options. The Speech Formatting dialog box displays.

  3. Set the options on the following tabs:

    • General
    • Capitalization
    • Numbers, Units, and Dates
    • Abbreviations
    • Section Headings
    • Vertebrae
    • Miscellaneous

  4. On each tab, all the options provide green text in brackets that indicate the default values.

    • True indicates the check box is selected.
    • False indicates the check box is cleared.
    • Option name bolded indicates that you have changed the value from the default.

      Tips:

    • Click Check All to set all the values on the tab to True.
    • Click Uncheck All to set all the values on the tab to False.
    • Click Restore Defaults to set all values on the tab to their original defaults.

  5. Click Save and Close to save your changes.

    The users will see the changes after their next login.

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eTip 3

Did you know that you can view Audit Logs at the System, Site, or Account levels?

Administrators can audit several types of events at the system, site, and account levels in the RadPortal. The types of events available are the same for both the system and site audits.

To view an audit log at the:

  1. System level, click Setup > System > Audit.

    Or

    Site level, click Setup > Sites (select a site) > Audit.

  2. Filter your audit event list by:
    1. Site: Select one or all sites.

      The Site-level audit list shows only the current site.

    2. Account: Select an administrator account or select all administrators.
    3. Type: Select a specific type of event or select all events:

      1. Create/Delete/Update Entity: Shows create, delete, and update events for entities such as systems and sites.
      2. Change preference: Shows changes in system or
        site-level preferences performed by the selected administrators.
      3. Change configuration: Shows changes made to any of the tabs in the Setup > System > Configuration window.
      4. Change bridge option: Shows changes made in the
        Setup  > Bridge tab.
      5. Change worklist: Shows changes made to any worklists in the system Setup > System > Worklists.
      6. Import procedures: Shows procedure import information (procedure codes created, procedure codes updated, and procedure to category mappings).
      7. Import persons: Shows information about account/physician or patient imports.
    4. Time Frame: You can select a time from the drop-down list.

      Or

      Click Custom and create your own filter.

    In addition, several account-level items are available in the account audit log.

To view an audit log at the account-level:

  1. Click Setup > Accounts.
  2. Select the account you want to view, and click the Audit link.

To audit account activity:

  1. Find and select the account you want to audit.
  2. With the account displayed, click Audit.

    The events for this account appear by default in reverse chronological order.

    To change the order of the event list:

    • Click any column heading.
    • Click again to reverse the order.

  3. Filter the events shown, by selecting one or more search criteria.

    1. Select an event type from the Type drop-down list. For example, you might select Logoff to see when the user has logged off the system.
    2. Select a time frame from the Time Frame drop-down list.

      Or

      Enter a date range:
      1. Click Custom, and select the start date from a calendar to insert it in the first text box.
      2. Click the second text box, and select an end date from the calendar.

        To revert back to choosing a time frame from a list, click List.

    3. Select All, Admin, or Account from the Events drop-down list.

      If you select Admin, the search retrieves events this user caused as administrator, such as making a change to another user's preferences, or deactivating a user account.

  4. Click Search.

    Any events meeting your criteria appear in the list.

  5. To print the list, click Print.

    Other events that are available in the account-level audit log include:

    • Change Username
    • Change Personal Info
    • Change Admin Rights
    • Change Sections
    • Change Supervisor
    • Change Specialties

 

 

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What's new

Lexmark ModLink Web Forms V2.0

ModLink Web Forms is an electronic forms solution replacing paper worksheets. It enables data to be electronically captured and mapped to any custom field in PowerScribe 360. Highlights of V2.0 include:

Advanced ModLink Web Forms: Allows the ability to copy full page background image of an existing paper form. DICOM SR or work list fields can be placed anywhere on the page. Allows the use of labels.

Importing and Exporting Forms: Allows download of forms from ModLink Web Forms 1.0 and upload of forms created on another ModLink Web Forms system.

DICOM Series Number: Allows the user to set the series number for the DICOM image of the Web Form as it will appear in PACS.

Contextual Launch of ModLink Web Forms: Allows an outside system to launch ModLink Web Forms with patient/study information so a patient lookup is not required.

To see the new features and documents available about Lexmark ModLink, please log in to iSupport, and search for Solution 17102 Lexmark ModLink User Documentation.

PowerScribe 360 Reporting

To see the new features for your PowerScribe 360 Reporting product version, please log in to iSupport, and search for one of the following solutions, and click the What's New document link:

  • See Solution #17010 for What's New in v3.5
  • See Solution #17005 for What's New in v3.0
  • See Solution #17007 for What's New in v2.5
  • See Solution #17008 for What's New in v2.0

mPower

To see the latest information about the mPower solution, please log in to iSupport, and search for Solution 16914 mPower User Documentation.

 
 
Subscriber If you are not an iSupport subscriber:
click iSupport Timesaver for information about how you may get started.
 

 

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What's fixed

For the latest what's fixed information for your PowerScribe 360 Reporting version, access the following iSupport solutions, and click the Release Notes document link:

  • #17010 PowerScribe 360 Reporting V3.5 Documentation
  • #17005 PowerScribe 360 Reporting V3.0 Documentation
  • #17008 PowerScribe 360 Reporting V2.0 Documentation
  • #17007 PowerScribe 360 Reporting V2.5 Documentation

 

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Webinar series

Preparing radiology for a value-based world

                 

Webinar registration

The next Webinar for our PowerScribe 360 Reporting customers is: Thursday, March 16th, 2017.

To register, please click the Register now button below:

Register now

Our special guest will be industry thought leader Tarik K. Alkasab, M.D., PhD. Dr. Alkasab is an emergency room radiologist and section chief for IT informatics and operations at Massachusetts General Hospital and Harvard Medical School.

Here's a quick look at some of the items up for discussion as we show how radiologists and radiology manage volume and demonstrate value in the new reimbursement paradigm:

  • The importance of actionable, consistent, comprehensive and evidence-based reporting.
  • How to get the most out of every study to drive better patient, clinical and business outcomes.
  • The potential impact of voice recognition, natural language processing and machine learning on the future of radiology reporting.

 

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What's new with Tina?

Tina is a Web Interactive Support tool available in iSupport to assist our PowerScribe 360 customers with finding fast solutions to their common support questions.

Tina presents a web-centered, text-based user interface (UI) hosted on the Home tab of the customer iSupport portal. Tina offers a human-like, conversational approach when communicating with our customers, providing personalized, effortless, self-service support.Tina's intelligence increases to enhance the customer experience by constantly learning from dialoging with users.

In order to further improve our customers' experience, the PowerScribe 360 Support Team continues to add additional content and optimize Tina's capabilities.

So, please continue to ask Tina your questions!

Press the play button on the following eTips video image for a brief demonstration on the operation of Tina.

Play VideoFor a brief demonstration on the operation of Tina, click the video icon.


 

 

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iSupport

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport knowledge base content update:

A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • #19963 mPower Backup and Restore Procedures
  • #17903 Troubleshooting Documentation
  • #17725 PowerMic Microphones / Headsets
  • #17102 Lexmark ModLink User Documentation
  • #17010 PowerScribe 360 Reporting V3.5 Documentation
  • #17005 PowerScribe 360 Reporting V3.0 Documentation
  • #17008 PowerScribe 360 Reporting V2.0 Documentation
  • #17007 PowerScribe 360 Reporting V2.5 Documentation
  • #17004 Professional Services Documents
  • #17001 Restoring the PS360 | Reporting System (Disaster Recovery)
  • #16997 Client Integrations
  • #16995 Mobile Radiology
  • #16994 Speech Recognition
  • #16993 HL7 Interfaces and PX2008
  • #16992 DICOM (Purchasable Option)
  • #16991 Quality Guidance (Purchasable Option)
  • #16990 Assisted Diagnosis
  • #16989 Server Installation and Management
  • #16988 Client Installation and Configuration
  • #16987 Procedure Master Translator (Chargemaster) Management
  • #16986 AutoTexts
  • #16985 Coding and BIRADS
  • #16914 mPower™ User Documentation
  • #14421 eTips Video Library for PowerScribe 360 Reporting
  • #14415 eTips Newsletter Archives - PowerScribe 360 Reporting

To see the details of any item on the above listing, simply log in to iSupport, and search for the article number that precedes each item.

Getting started with iSupport

Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.


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Contacting support

A dedicated Healthcare Support team is available 24x7x365 for our "PowerScribe 360 Reporting Support" customers who have an active maintenance contract with Nuance.

Nuance Healthcare technical support
This organization can offer assistance via remote on-line connectivity to your systems.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance depot repair service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare technical support

Click here for additional information about how to contact Nuance's PowerScribe 360 Reporting customer support team from Nuance's Technical Support website.

 

 
 

It's available toll-free at (800) 833-7776 via our "Say Anything" menu. So say, "PowerScribe 360 Reporting Support" at the prompt.

 

 

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Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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