Nuance Healthcare Solutions
eTips  

PowerScribe 360 Reporting

 
November 2017, Volume 7, Number 8  
 



Nuance is pleased to present you with this edition of eTips.

In this new edition of eTips you will find:

eTip 1: Configuring default values for custom fields.

eTip 2: Displaying subscribed worklists only for users.

eTip 3: Triggering report criteria for Automatic Peer Reviews.

Also:

What's new | Webinar | What's fixed | Tina | Connect with us
iSupport | Contacting support | More

 

Nuance Healthcare Support Platform Update

Nuance Healthcare is entering the final stage of launching a new support system that will streamline customer interactions. The previous newsletter mentioned a go-live date, however the actual go-live date is still to be determined. Several weeks prior to go-live, you will receive an email with the actual date and more information regarding the cutover process.

For more information on this initiative, we have developed a customer-only launch website with system feature highlights, FAQs, sneak peek videos, and general information on the new system. The page can be accessed HERE. We're looking forward to rolling out our new platform shortly!


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RSNA 2017 Annual Meeting

At RSNA 2017, we will have full working demos of our latest developments to help you:

  • Optimize and accelerate the clinical workflow
  • Solidify radiology’s role in the care continuum
  • Amplify clinical intelligence
  • Improve clinical quality

Nuance professionals will be on hand to guide you through demos and focus groups, answer your questions, and ensure you are fully immersed in our newest technology.

Our RSNA sessions fill up quickly, so make sure to book soon. Click here or call us at 1-877-805-5902 to schedule a demo today.

Not going to RSNA? We can bring RSNA to you. Click here and we’ll schedule a meeting at your facility.


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Webinar Library

You can now stream or download recorded Webinars.

 


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This month's eTips

eTip 1

Did you know that default values can be set for custom fields?

In PowerScribe 360 Reporting v4.0 your system administrator can now configure default values for custom fields, so you can spend less time populating custom field values.

Use the following guidelines when working with default custom field values.

  • Default values appear when you are reviewing the custom fields from within an AutoText or in the Custom Fields dialog box.
  • The Custom fields dialog box indicates those fields that have default values but were not reviewed. Fields are considered reviewed:
    • If the custom field dialog box has been opened during your current dictation/editing session, or:
    • If the custom field appears in the report body.
  • You can change the default value for a custom field to any one of the other choices, or freely dictate in the field.
  • When non-reviewed custom fields with default values exist at the report signoff, the Custom Fields dialog box automatically opens, allowing you to review your choices unless the custom field is assigned to another role (for example, Editor), in which case signoff can occur without review.

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eTip 2

Did you know that the "Show subscribed worklists only" option gives administrators more control over the PowerScribe 360 worklists?

If your PowerScribe 360 Reporting users have chosen an option to inadvertently see an extended list of worklists that they do not belong to, you can prevent these extra worklists from appearing in their list.

Even though a user is assigned or chooses certain sections (worklists), they have the option to right-click in the worklist area and select All. When All is selected, all sections will appear in their worklist list.

When enabling the option, Show subscribed Worklists only, the option for the user to right-click in the worklist area and select All will be eliminated; thereby, preventing confusion from seeing a list riddled with undesirable or unchosen sections.

The following image displays the option of right-clicking the worklist area and selecting All that allows a user to see all sections, including those that are not assigned or chosen for that user.

Worklists

The following image displays the All option eliminated, preventing a user from selecting all of the available worklists.

Worklists_All

To enable the Show Subscribed worklists only option at the system level:

  1. Log in to the PowerScribe 360 Reporting admin portal.
  2. Click the drop-down option on the left side of the Menu bar and select Setup.
  3. On the Menu bar, select System and then click the Preferences link.
  4. Click the Explorer Screen tab.
  5. Enable the option labeled "Show Subscribed Worklists only."
  6. Click the Save and Close link.

NOTE: This option is available at the user level by clicking Accounts from the Menu bar, search for a user, select Preferences, access the Explorer Screen tab and enable the option, Show Subscribed Worklist only.


 

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eTip 3

Did you know that certain criteria must exist for a report to be considered a relevant prior report to trigger Automatic Peer Reviews?

In addition to reaching the system's defined peer review interval (which means you have created a number of new reports since the last time you performed a peer review), a relevant prior report (meeting all of the following criteria) must exist:

  • A prior report exists for the same patient at the same site.
  • The prior report has the same anatomy and\or modality as the newly created report, or a related anatomy and\or modality if broad matching is set by preference.
  • The modality interval (peer review frequency) of the report is not disabled in the peer review setting for the site.
  • The prior report is dictated and signed by a different radiologist.
  • The prior report is not older than the site setting for Maximum age for peer reviewed report (default is 2 years).
  • The prior report has not already been peer reviewed.

You can cancel an automatic peer review assignment only if an administrator has configured the system to allow you to do so.

 

 

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What's new

PowerScribe 360 Reporting V4.0

PowerScribe 360 Reporting V4.0 now supports Microsoft Windows Server 2016 Operating System. For review the latest System Technical Specification for V4.0, see Solution #18883.

To see the new features and documents available for PowerScribe 360 Reporting V4.0, please log in to iSupport, and search for Solution 18883 PowerScribe 360 Reporting User Documentation, Version Feature Comparison document.

To see what's new for your PowerScribe 360 Reporting product version, please log in to iSupport, and search for one of the following solutions, and click the What's New document link:

  • See Solution #18883 for What's New in V4.0
  • See Solution #17010 for What's New in V3.5
  • See Solution #17005 for What's New in V3.0
  • See Solution #17007 for What's New in V2.5
  • See Solution #17008 for What's New in V2.0

mPower V3.2.2

To see the latest information about the mPower solution, please log in to iSupport, and search for Solution 16914 mPower User Documentation.

 
 
Subscriber If you are not an iSupport subscriber:
click iSupport Timesaver for information about how you may get started.
 

 

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What's fixed

To view an expanded What's Fixed listing, by product version, please log in to iSupport, search for and open one of the following solutions, and then click the Release Notes link, which is found in the Version Specific Documents group:

PowerScribe 360 Reporting

  • See Solution #18883 for v4.0 Release Notes
  • See Solution #17010 for v3.5 Release Notes
  • See Solution #17005 for v3.0 Release Notes
  • See Solution #17007 for v2.5 Release Notes
  • See Solution #17008 for v2.0 Release Notes

mPower

  • See Solution #16914 for mPower Release Notes

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.


 

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Webinar series

There is no scheduled webinar at this time.

Webinar library
Webinar Date Streaming Download
Management Reports

Several Management Reports are run in PS360 Admin Portal, including insights into the available information within the reports, why you may want to view and use them, and how you can benefit from them.

1/23/17
Audio/Visual Features to Improve Recognition

Presentation of audio and visual features that can be used to ensure a user is making the most out of PowerScribe 360's voice recognition.

2/27/17
Online Speech Recognition Tools

Presentation of the tools within PowerScribe that can be used to improve a user's recognition of specific words, changing the way certain words are interpreted and see an almost immediate improvement while "online" using the PowerScribe 360 application.

3/27/17

 

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What's new with Tina?

Tina is a Web Interactive Support tool available in iSupport to assist our PowerScribe 360 customers with finding fast solutions to their common support questions.

Tina presents a web-centered, text-based user interface (UI) hosted on the Home tab of the customer iSupport portal. Tina offers a human-like, conversational approach when communicating with our customers, providing personalized, effortless, self-service support. Tina's intelligence increases to enhance the customer experience by constantly learning from dialoging with users.

In order to further improve our customers' experience, the PowerScribe 360 Support Team continues to add additional content and optimize Tina's capabilities.

So, please continue to ask Tina your questions!

Press the play button on the following eTips video image for a brief demonstration on the operation of Tina.

Play VideoFor a brief demonstration on the operation of Tina, click the video icon.

 

 

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iSupport

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport knowledge base content update:

A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • #14421 eTips Video Library for PowerScribe 360 Reporting
  • #16345 PowerScribe 360 Reporting Third Party Updates
  • #20967 Clinical Guidance Documentation
  • #18883 PowerScribe 360 Reporting V4.0 Documentation
  • #16989 Server Installation and Management
  • #17102 Lexmark ModLink User Documentation
  • #17007 PowerScribe 360 Reporting V2.5 Documentation
  • #17008 PowerScribe 360 Reporting V2.0 Documentation
  • #17005 PowerScribe 360 Reporting V3.0 Documentation
  • #17010 PowerScribe 360 Reporting V3.5 Documentation
  • #20043 mPower™ Clinical Analytics User Documentation
  • #14415 eTips Newsletter Archives - PowerScribe 360 Reporting

To see the details of any item on the above listing, simply log in to iSupport, and search for the article number that precedes each item.

Getting started with iSupport

Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.


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Contacting support

A dedicated Healthcare Support team is available 24x7x365 for our "PowerScribe 360 Reporting Support" customers who have an active maintenance contract with Nuance.

Nuance Healthcare technical support
This organization can offer assistance via remote on-line connectivity to your systems.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance depot repair service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare technical support

Click here for additional information about how to contact Nuance's PowerScribe 360 Reporting customer support team from Nuance's Technical Support website.

 
 

It's available toll-free at (800) 833-7776 via our "Say Anything" menu. So say, "PowerScribe 360 Reporting Support" at the prompt.

 

 

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  Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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