Nuance Healthcare Solutions
eTips  

PowerShare Network

 
Febuary 2017, Volume 4, Number 2  
 

Nuance is pleased to present you with this edition of eTips.

In this new edition of eTips you will find:

eTip 1: Contacting PowerShare Support.

eTip 2: PowerShare Training Resources.

eTip 3: PowerShare Widgets and API.

NOTE: If you do not have access to the features discussed in the month's eTips, please contact support or your outreach coordinator to discuss your current solution features.

Also:

What's new | Training | Connect with us
Scheduled maintenance
Contacting support | More

 

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Conversations Connect 2017

Chicago: April 5-7, 2017
Atlanta:  April 24-26, 2017

Ready to save your facility millions, take your PowerScribe knowledge to the next level and have a ton of fun all at the same time? Then you can't miss Conversations Connect. In addition to amazing networking opportunities, you'll learn best practices and gain hands-on experience that will immediately pay dividends in productivity, including:

Getting more out of PS360 with Business Intelligence and the user community
Scott Adair, Applications Supervisor for North State Radiology, explores the wealth of information in the PS360 database and how to put that information to use. Through Business Intelligence and leveraging the community, you can answer
the questions that matter to your organization and save time doing it.

Learning objectives:

  • How to get all the answers — Business Intelligence and Nuance Report Builder
  • Automation — targeted alerts and scripts
  • Leveraging the user community

Sound interesting? There's so much more!

Register now

We look forward to seeing you at Conversations Connect—and don't forget to claim your $150 discount this month with the code ETIPS17!


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Join the Insiders—Nuance's exclusive user community!

Created to bring you closer to all the action when it comes to PowerShare, The Insiders program will allow you to learn about the latest product updates, share and benefit from best practices, connect with your community and influence the future of product development.  We’ll be having a little fun too, and rewarding you for taking part.  Here’s what’s in it for you:

  • Notification of product updates, hot off the “presses”
  • Networking opportunities with peers across North America
  • Exclusive events and discounts on programs like Conversations Connect
  • Tools to help your team self-serve, and save you time

Registration is easy and takes less than a minute! Click here to join!


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Our industry is moving fast, and you need to keep up to stay current. What new areas may affect you and your job?

Join us for Pre-Conference Workshops on Day 1 of Conversations Connect 2017 to get the latest updates and best practices such as:

  • ClinDoc — Optimizing Dragon Medical Network Edition: Tips, Tricks and Pathology
  • ClinDoc — Migrating to Dragon Medical One
  • Clintegrity Coding — Health Data Analytics: Vital Skills for the HIM Professional
  • Clintegrity CDI — A Three-part Tutorial on Value Based Purchasing

There will be an additional fee for pre-conference sessions; fee is $95, includes all materials. You must be a registered delegate for Conversations Connect in order to register for a pre-conference workshop.

For more information, visit Conversations Connect at: nuance.com/go/conversations.


Special reminder for Java users

As of our February release, our recommended version of Java for the File Upload Tool and Modality Worklist Reconcile applets is Java version 8 update 121. While our Java applets may run on other versions of Java, PowerShare only guarantees optimal performance when running Java version 8 update 121.


Best practice reminder

We recommend auditing your PowerShare users list on a weekly basis. Be sure to disable any users that should no longer have access (terminated employees, employees no longer needing access to PowerShare).


Have ideas?

We would love to hear your ideas! If you have information about how we could make PowerShare better, please contact Michelle Sporleder at michelle.sporleder@nuance.com.


What are eTips and how do I sign up?

PowerShare eTIPS is a monthly newsletter that contains helpful information about the PowerShare Network, Product Updates, and other exciting news. To sign up, click here.

Keep up-to-date by viewing the PowerShare eTips archives, which can be found here.


This month's eTips

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eTip 1

Did you know there are many different ways to request assistance from Support?

PowerShare support requests can be submitted directly by email, fax or phone - or through your Outreach manager.

Email:support@nuancepowershare.com
Fax:(404) 549-5458
Phone:(470) 427-7501 or
Toll Free: (866) 809-4746

The support team is available Monday thru Friday, 8am-6pm EST for routine requests. Stat requests should always be submitted by phone. Calls placed after hours or on weekends will page our on call engineer.

We look forward to hearing from you.


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eTip 2

PowerShare has many available training options for our users.

As part of our effort to provide excellent customer service, we provide training resources as a way for you to learn how to use the PowerShare solution and optimize your image-sharing process.

Live online training sessions | Online courses | eTips archives |
Online help guide


Live Online Training Sessions

How do I register?
Register for all sessions with our simple online form: Registration

If you have any questions, please email Melbourne.CEC@nuance.com.

Who should attend?
Administrator Module Sessions: Any individual who will be responsible for managing PowerShare at your facility (PowerShare Administrator).
Physician Lite Session: Any physician or physician support staff that needs to learn how to access and use PowerShare.

When are the classes?
Classes will be offered monthly. Signup dates are available on our registration form. All classes are approximately 1 hour in length.

Online Courses

In addition to our live, remote training courses, we also offer training videos that can be viewed on your own schedule. You can access the newly added course recordings (links listed below) and more at Nuance University.

eTips Archives

Users can access our archived, previous editions of the eTips newsletter here. The archives include all the previous eTips articles and are a great resource for new and existing users.

Online Help Guide

An online help guide is available to users who are signed into PowerShare. The help guide is accessed by clicking the help link located in the top right hand corner of the page.


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eTip 3

Did you know you can embed PowerShare tools on your web portal?

PowerShare widgets allow you to embed PowerShare functions in your own company web portal or RIS/HIS application. For example, the PowerShare Viewer Widget allows users to view image sets (studies) uploaded/shared to your facility on PowerShare.

PowerShare Widget access is authenticated against existing PowerShare user accounts. Your application team can link the integration to a single API user account, or pass in each user's PowerShare account for more detailed web audit trails.

Contact your Outreach Manager for additional information regarding PowerShare Widgets integration. Try out our demo portal with the https://widgets.seemyradiology.com/demo/index.html.

 

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What's new

With the February PowerShare release completed, the following valuable and beneficial new features are now available:

  • Time Zone Modifications
    The Study Date/Time displays as the time from the DICOM file and no longer adjusts based on the time zone of the user’s computer. The Upload Date/Time now displays based on the time zone of the user’s computer.
     
  • Share Confirmation
    The Share Confirmation Page is updated to display content in a tabular format.
     
  • Share Workflow
    Users can share a shared image without having to manually copy the image first. The copy will automatically be performed when initiating the share.
     
  • Messaging
    Email message content and hyperlinks updated for consistency and clarity.
     
  • Corporate Enterprise Image Query
    Perform an Advanced Image Search across all PowerShare accounts in your Corporate Enterprise.
     
  • iOS Mobile Update
    Attachments linked to studies are now viewable in the iOS application.

Download the full What's New guide here.

 

 

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PowerShare training

You can register for training by completing the online registration form here.

NEW: In addition to our live, remote training courses, we now offer training videos that can be viewed on your own schedule. You can access the newly added course recordings (links listed below) and more at Nuance University.

If you do not have a login for Nuance University, use the following steps to create an account and gain immediate access to the courses:

  1. Click one of the course location links above to access the Nuance University login window.
  2. Click Create Account in the lower right-hand corner.
  3. Complete all required information and click Submit.
  4. When the Registration Confirmation appears, click Close.
  5. Review and accept the License Agreement.
  6. Select Catalog and search for PowerShare to access the available training.

If you need assistance, please contact Melbourne.cec@nuance.com.


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Scheduled maintenance

The following includes planned maintenance schedules for the PowerShare Network.

PowerShare Network
Date Day Start Time End Time
There is no upcoming maintenance scheduled at this time.

There is no upcoming maintenance scheduled at this time.

If you are not receiving our maintenance notification messages:

  1. Confirm that your email address is on the notification list and that the log shows the messages being successfully delivered to you by emailing support@nuancepowershare.com and opening a ticket.
  2. Check your spam/junk folder for the message. Set your spam/junk folder options to allow these messages to be delivered to your inbox.
  3. Add delivery@b2b-mail.net  to your whitelist.
  4. Investigate with your email administration why the message is not making it to your inbox.
 

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Contacting support

A dedicated Healthcare Support team is available 24x7x365 for our "PowerShare Network" customers who have an active maintenance contract with Nuance.

Nuance Healthcare technical support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Alternatively, you can email us at support@nuancepowershare.com.

 

 
 

It's available toll-free at (866) 809-4746 via our "Say Anything" menu. So say, "PowerShare Network" at the prompt.

 

 

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  Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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