In this new edition of eTips you will find:

eTip 1: Clearing Your Browser Cache (after a release).

eTip 2: Burning Images to CD.

eTip 3: Managing Your Pinned Items List.

eTip 4: Tagging Image Sets.

NOTE: If you do not have access to the features discussed in the month's eTips, please contact support or your outreach coordinator to discuss your current solution features.

Also:

What's new | Training | Connect with us
Scheduled maintenance | Meet Nuance Employee
Contacting support | More

This month's eTips

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eTip 1

Did you know that clearing your browser cache will often resolve any display issues after a webapp release?

PowerShare webapp releases are scheduled every other month on the third Tuesday of the month, typically at 9am EST. The exact date/time of each release is communicated in the What's New email sent out to all PowerShare users priors to each release.

PowerShare support recommends clearing your browser cache after each release to ensure your browser is not holding on to any previously cached images or page views from the previous release. Follow the instructions in this guide to clear your browser cache.

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eTip 2

Did you know you can burn downloaded DICOM images from PowerShare to a CD?

Downloading the DICOM data set will retrieve a ZIP file with the original files that were uploaded to PowerShare.

To download a DICOM image set, click the Download DICOM link from actions pane to the right of the selected image record. When using this feature, you have an option to include an embedded, reference viewer with the downloaded image set.

NOTE: The viewer included with a downloaded image set is intended as a reference tool only. It should not be used for diagnostic or interpretive purposes.

Burning downloaded files to CD

1. Insert a writable disc, such as a CD-R, CD-RW, DVD-R, DVD-RW, or DVD+RW disc, into your computer's CD, DVD, or Blu-ray Disc burner.
2. In the AutoPlay dialog box that appears, click Burn files to disc using Windows Explorer.
   (If the AutoPlay dialog box doesn't appear, click the Start buttonPicture of the Start button, click Computer, and then double-click your disc burner.)
3. In the Burn a Disc dialog box, type a name for this disc in the Disc title box, click With a CD/DVD player, and then click 'Next'.
4. Open the zip file that contains the files you want to burn, and then drag the files into the empty disc folder.
   (To select more than one item, press and hold the Ctrl key, and then click the files you want to burn.)
5. On the toolbar, click Burn to disc, and then follow the steps in the wizard.

The selected files are copied to the disc. When the disc burning is complete, the disc burner tray will open and you can remove the disc. You can now use the disc in another computer or in some CD or DVD players. The disc session is already closed.

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eTip 3

Did you know you can manage your pinned items list?

At times you may need to have images or contacts quickly accessible for various purposes. The Pinned shortcut list helps you to manage this.

To manage items on your Pinned list:

1. Click either the Images or Contacts tab.
2. From the list that appears, select the Pin to Sidebar option from the drop-down menu associated with the contact. To pin images, click the pin icon above the summary pane on the right side of the screen.
3. To unpin an item and remove it from your Pinned list, click the pin icon on the sidebar. The image or contact is removed from your pinned list, but is still available in your Images or Contacts tab main lists.
4. To perform an action on any of the pinned items, click the thumbnail icon for the image or contact. The record opens on the right side of the window. From here, you can manage this image or contact by using the drop-down menu.

NOTE: Each section in the Pinned list (Images, Shared Images, Patients, and so on) can be collapsed and expanded.

On the images tab, to hide/show pinned items, click the small blue pin icon in the upper left corner of the screen.

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eTip 4

Did you know can tag image sets?

Tags are user definable strings that can be associated with image sets. Assigning tags can help with searching, filtering, auto-sharing, and auto-routing images.

Managing tags for image sets:

1. Highlight a single image by clicking the checkbox to the left of the image record. Open the tags menu by clicking the [+] on the top of the tags pane on the right side of the screen.
2. To define a new tag, enter a name in the Create a new tag field and click the (+) icon. Account owners and administrators can create as many tags as needed.
3. To delete a tag, hover the mouse cursor over a tag name and click the Delete link. A confirmation dialog box opens, allowing you to confirm the deletion or cancel.
4. To assign a tag, select any of the check boxes to the left of the listed tags and click the Submit button.

NOTE: After you create the tags and assign the tags to studies, a list of filters for each tag appears at the top of the Images tab. By clicking on one of the filters, the image listing will be filtered to show only those records with the corresponding tag. (You can also select tags in the Advanced Search section to find studies that match the selected tags.)

NOTE: When uploading new studies to a given account, the online uploader allows tagging of image sets on the study selection screen. This ensures that the studies are tagged with one or more of the recipient's configured tags when they populate into their image listing. You can also select tags during the final step of the sharing process if the recipient has configured tags within their account.

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What's new

With the September PowerShare release completed, the following valuable and beneficial new features are now available:

• Time Zone Modifications
  The study date/time displays as the time from the DICOM file and no longer adjusts based on the time zone of the user's computer. The uploaded, nominated, etc. date/time now displays time in the time zone selected by the facility admin or the individual user's preference set in the account options page.
   
• PACS Nomination Queue Enhancements*
  The PACS Nomination page now supports pagination, quicker queue results containing large number of records, and an enhanced search filter.
   
• HTML5 Uploader Support for Internet Explorer*
  Microsoft Internet Explorer, version 11, now supports the HTML5 uploader (in addition to Google Chrome and Mozilla Firefox)
   

* Indicates a feature currently available only to customers who are in our Early Adopter program. For additional information, please contact our support desk or your outreach coordinator.

Download the full What's New guide here.

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PowerShare training

You can register for training by completing the online registration form here.

NEW: In addition to our live, remote training courses, we now offer training videos that can be viewed on your own schedule. You can access the newly added course recordings (links listed below) and more at Nuance University.

• Administrator module
• Clerk module
• Image sharing and viewing — physician lite
• eUnity viewer

If you do not have a login for Nuance University, use the following steps to create an account and gain immediate access to the courses:

1. Click one of the course location links above to access the Nuance University login window.
2. Click Create Account in the lower right-hand corner.
3. Complete all required information and click Submit.
4. When the Registration Confirmation appears, click Close.
5. Review and accept the License Agreement.
6. Select Catalog and search for PowerShare to access the available training.

If you need assistance, please contact Melbourne.cec@nuance.com.

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Meet Malory Johnson

Malory Johnson is a support engineer for Nuance's PowerShare Support team. Malory has recently joined the team and has worked in the IT field for over 20+ years. Malory is extremely committed to ensuring our customers are achieving the highest level of support for their facilities, physicians, and patients on the PowerShare Network.

Malory lives in North East Atlanta working out of our Glenlake office. He enjoys roller-blading, hiking, and table tennis. Malory is an AV enthusiast (home theatre) and CC-Tv hobbyist.

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Scheduled maintenance

The following includes planned maintenance schedules for the PowerShare Network.

There is no upcoming maintenance scheduled at this time.

If you are not receiving our maintenance notification messages:

1. Confirm that your email address is on the notification list and that the log shows the messages being successfully delivered to you by emailing support@nuancepowershare.com and opening a ticket.
2. Check your spam/junk folder for the message. Set your spam/junk folder options to allow these messages to be delivered to your inbox.
3. Add delivery@b2b-mail.net  to your whitelist.
4. Investigate with your email administration why the message is not making it to your inbox.

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Contacting support

A dedicated Healthcare Support team is available 24x7x365 for our "PowerShare Network" customers who have an active maintenance contract with Nuance.

Nuance Healthcare technical support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Alternatively, you can email us at support@nuancepowershare.com.