Nuance is pleased to present you with this edition of eTips.

In this new edition of eTips you will find:

eTip 1: Resetting a forgotten password.

eTip 2: Reconciling Images against your local modality worklist server.

eTip 3: Ensuring you receive email notifications from support.

NOTE: If you do not have access to the features discussed in the month's eTips, please contact support or your outreach coordinator to discuss your current solution features.

Also:

What's new | Training | Connect with us
Scheduled maintenance | Contacting support | More

This month's eTips

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eTip 1

Did you know you can reset a forgotten password?

Forgotten your password? Don't worry! You can easily reset your password by clicking the 'Forgot your password' link on the login page:

https://www1.nuancepowershare.com/smr/login#forgotPassword

Click the Forgot Password link. Enter in the email address associated with your account and click Send Email. Within 15 minutes, you should receive an email from support@nuancepowershare.com with instructions on resetting your password. If you do not see the reset email in your inbox, it may be in your spam or junk folder.

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eTip 2

Did you know you can reconcile patient/study demographics against your on-site Modality Worklist Server (MWL)?

For sites maintaining a local MWL server, facility admins can configure PowerShare to reconcile studies uploaded to your facility in order to match up with existing, local patient demographics and orders.

NOTE: This is a premium feature and may not be available under all subscription plans. If you would like to review your existing plan or evaluate other subscription options, please contact your outreach manager.

To setup a MWL Server:

1. Login to your facility admin account on PowerShare.


2. Click the Admin tab.


3. Click the DICOM Settings icon.


4. Enter the IP Address, Port, Called AE Title (of the server), and the Calling AE Title (of the client).

NOTE:The Calling AE Title can be used to set up a filter on the MWL server which returns only the valid records needed for reconciliation. The check boxes indicate which fields will be overwritten in the DICOM header with the new values returned from the MWL SCP


5. When finished, click the Save button at the bottom of the Modality Worklist SCP Settings section.

1. From the Images, locate the image you want to modify.


2. Click the edit icon to open the Edit Demographic Data dialog box.


3. Click the Reconcile with Modality Worklist link. Upon entering the reconciliation workflow, the application will initiate a DICOM modality worklist request to the configured server and request matching records based on the patient's name in the original study demographics.

NOTE: Images can also be reconciled directly from the PACS Nomination page by selecting the image and clicking the reconcile and push to PACS link.




4. Modify the query filter by changing the time range or any known matching fields.


5. To submit an updated query, click the magnifying glass icon after entering the filter details. All matching records from the MWL SCP are shown listed in a dynamic table.


6. Select the record you would like to use and click Next.


7. PowerShare displays a final confirmation screen showing the original study demographics at the top, followed by the new data that will be used to overwrite the DICOM header. Keep in mind that only the fields specified in the admin settings will be displayed for update. A check box on the final confirmation screen provides the option of pushing the study to the default accelerator once the reconciliation process is complete. This check box is selected by default.


8. To complete the process, click the Reconcile button, on the Confirmation screen, and the system will complete the updates. It might take a few seconds to process the request and initiate the transfer of the updated DICOM files to the accelerator. In some cases, large studies may take a few minutes to show up in PACS.

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eTip 3

Did you know there are steps you can take to ensure you are receiving support notification messages?

In addition to this eTips newsletter, PowerShare support will periodically send out other email communication such as maintenance alerts, what's new guides, etc.

If you are not receiving these notifications:

1. Confirm your email address with our support team. We can check to ensure your address is in the appropriate notification list and that you are not listed in our opt-out list or bounce list.


2. Check your spam/junk folder for the message. If you find the message in your spam/junk folder, you may need to configure your email settings to allow these messages to be delivered to your inbox.


3. Whitelist PowerShare Support:
• Add support@nuancepowershare.com to the whitelist of your email client (Outlook, Gmail, etc.)
• Add b2b-mail.net, act-on.net, act-on.com, and acton-success.com to the whitelist on your email server.

If your issues persist, you can open a ticket with Support. We can work with youe email administrators to find out why the message is not making it to your inbox.

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What's new

With the September PowerShare release completed, the following valuable and beneficial new features are now available:

• Time Zone Modifications
  The study date/time displays as the time from the DICOM file and no longer adjusts based on the time zone of the user's computer. The uploaded, nominated, etc. date/time now displays time in the time zone selected by the facility admin or the individual user's preference set in the account options page.
   
• PACS Nomination Queue Enhancements*
  The PACS Nomination page now supports pagination, quicker queue results containing large number of records, and an enhanced search filter.
   
• HTML5 Uploader Support for Internet Explorer*
  Microsoft Internet Explorer, version 11, now supports the HTML5 uploader (in addition to Google Chrome and Mozilla Firefox)
   

* Indicates a feature currently available only to customers who are in our Early Adopter program. For additional information, please contact our support team or your outreach coordinator.

Download the full What's New guide here.

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PowerShare training

You can register for training by completing the online registration form here.

NEW: In addition to our live, remote training courses, we now offer training videos that can be viewed on your own schedule. You can access the newly added course recordings (links listed below) and more at Nuance University.

• Administrator module
• Clerk module
• Image sharing and viewing — physician lite
• eUnity viewer

If you do not have a login for Nuance University, use the following steps to create an account and gain immediate access to the courses:

1. Click one of the course location links above to access the Nuance University login window.
2. Click Create Account in the lower right-hand corner.
3. Complete all required information and click Submit.
4. When the Registration Confirmation appears, click Close.
5. Review and accept the License Agreement.
6. Select Catalog and search for PowerShare to access the available training.

If you need assistance, please contact Melbourne.cec@nuance.com.

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Scheduled maintenance

The following includes planned maintenance schedules for the PowerShare Network.

There is no upcoming maintenance scheduled at this time.

If you are not receiving our maintenance notification messages:

1. Confirm that your email address is on the notification list and that the log shows the messages being successfully delivered to you by emailing support@nuancepowershare.com and opening a ticket.
2. Check your spam/junk folder for the message. Set your spam/junk folder options to allow these messages to be delivered to your inbox.
3. Add delivery@b2b-mail.net  to your whitelist.
4. Investigate with your email administration why the message is not making it to your inbox.

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Contacting support

A dedicated Healthcare Support team is available 24x7x365 for our "PowerShare Network" customers who have an active maintenance contract with Nuance.

Nuance Healthcare technical support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Alternatively, you can email us at support@nuancepowershare.com.