Nuance Healthcare Solutions
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Dragon Medical One
Dragon Medical Network Edition
Dragon Medical Practice Edition
PowerMic Mobile
Nuance Healthcare Support Platform

 
April 2018, Volume 10, Number 4  
 

Greetings EmailDisplayName!

Nuance is pleased to present you with this edition of eTips, highlighting the following new content:

eTip 1: Create Step-by-step commands within Dragon Medical One.

eTip 2: Learn more about Dragon Medical Advisor.

eTip 3: Register your Nuance Healthcare ID within Dragon Medical One and unlock value-added benefits.


Also:

Nuance Healthcare Support Platform  |   NHNS registration  |   New products
What's new  |   Product information
Contacting support  |   Helpful links  |   Connect with us

 
 

Mark your calendar for the 2019 Nuance User Conference & Leadership Summit, March 31-April 2, 2019 in Nashville, Tennessee!

Visit THIS SITE to learn more and register.

Register by August 1, 2018 and save $400 on the full conference pass price. Register now and pay just $99.

 
 
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Nuance Healthcare Support Platform

We're excited about the launch of the new Nuance Healthcare Support Platform in January 2018. Thank you for the opportunity to support you!

Logging into the new support platform requires a Nuance support account. If you don't have an existing Nuance support account:

Click here to register
and for information about how you get started.

 

 
 
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NHNS Notification Registration

Nuance provides customers with an incident communication system called Nuance Healthcare Notification Services (NHNS) that notifies customers of events such as:

  • Product release announcements
  • Nuance Data Center scheduled maintenance notifications for Cloud-hosted products
  • Nuance Data Center outage alerts for Cloud-hosted products
  • Other special announcements specific to Dragon Medical products

New Dragon Medical customers can register to receive NHNS notifications by clicking the link below. Use this same link to submit any notification changes to your existing NHNS profile's contact methods or products. https://www.envoyprofiles.com/ni6/nhns/sign_up

Additional information is available in the knowledge article below:
3197 - Nuance Healthcare Notification Services (NHNS) Introduction and Registration for Dragon Medical


 
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This Month's eTips

eTip 1

Create Step-by-step commands within Dragon Medical One.

Step-by-step commands execute a series of actions via a single voice command, saving you time and effort. You can create, modify, copy and delete Step-by-step commands. Creating and modifying Step-by-step commands is recommended for experienced users.

New Note: After saying a Step-by-step command name, pause to ensure that the command is recognized and performed before you continue.

Creation

To create a Step-by-step command, do the following:

  1. Click and select Manage Step-by-step Commands; the corresponding dialog box is displayed.



  2. Click + and fill in the Name, Description (optional) and Spoken form fields (red fields are required).
  3. Click New Step and select the type of step you want; repeat as necessary.

    The following Step Types are explained:

    Open Application - open the specified application (if it is already open, the focus switches to this application). Specify the following properties:

      Target - enter the full path and name to the application EXE file.
      Arguments - enter the command line argument you want the application to open with; for example, a template.
      Start in - browse for the folder in which the application or file should open (the working directory).
      Run as - select the application window size (normal, minimized or maximized).

    Wait - set a waiting time in milliseconds to pause between steps; for example, 500 ms for the application to open with the specified template. Range: 50-2500 ms.
    Wait for Window - pause until a window with the specified title has the focus or the set waiting time expires. Specify the following:

      Window title - enter the name of the window you want the step-by-step command to wait for.
      Waiting time (ms) - set a waiting time. Range: 50-10000 ms. If the set waiting time expires, the execution of the step-by-step command will be stopped.

    Run Step-by-step Command - browse for the existing personal or shared Step-by-step command that you want to embed; the embedded command will be executed as a step.
    Enter Text - enter a short text block that you want written at the cursor position in your application (for larger text blocks that you insert regularly, use auto-texts).
    Press Keys - enter the sequence of keys that you want pressed. See below for the input format you must use. You can also enter text and combine keys with modifiers.
    Press Hotkey - enter one keyboard combination: select modifiers (optional) and press a key to enter it into the field.
    Microphone On - turn the microphone on.
    Microphone Off - turn the microphone off.

  4. Click Apply All.

Step-by-step Command Tips

  • A red line around a field means that it is mandatory or you have not filled it in correctly.
  • Alternatively, to open the Manage Step-by-step Commands dialog box, say "manage commands".
  • A Step-by-step command can have as many steps as you want.
  • Use the icons to move existing steps up and down , insert steps into the middle of a sequence of steps , and delete steps X.
  • You can add multiple Step-by-step commands and then click Apply All.
  • Select a Step-by-step command from the left pane to modify it.
  • Click to copy an existing step-by-step command and use it as a template for a new one. The template will have the same description and steps as the one you copied; the Name and Spoken form fields will be empty.
  • To undo changes, copy or delete a step-by-step command, right-click it and select Revert Changes, Copy or Delete.
  • If a Step-by-step command is consistently not executed properly, add Wait or Wait for Window steps to it.
  • You can press hotkeys or microphone buttons to execute the Step-by-step commands that you have created (personal) or the ones that have been created by your administrator (shared).
  • Using the Run Step-by-step Command step type you can embed one (or more) Step-by-step commands into another Step-by-step command. When the overall Step-by-step command is executed, all embedded Step-by-step commands are also executed.

Step-by-step Command Examples

    Name Create a new to do list
    Description This command will open Notepad to create a list of tasks. The cursor is placed in the first numbered item and the microphone is turned on.
    Spoken form new to do list
    Steps
          Microphone Off
          Open Application
              Target C:\ Windows\System32\notepad.exe
              Run as Maximized
         Wait
              Waiting time (ms) 2000
         Enter Text
              Text TO DO LIST
         Press Keys
              Keys {ENTER}
         Enter Text
              Text 1.
         Microphone On

    Name Check the weather
    Description This command will open Internet Explorer with a website where you can find the current weather conditions.
    Spoken form weather check
    Steps
         Microphone Off
         Open Application
              Target C:\Program Files (x86)\Internet Explorer\iexplore.exe
              Arguments http://weather.yahoo.com/
              Run as Maximized

To learn more and to keep current with any changes to this topic, review this topic within the Dragon Medical One Desktop Application's Help resource.

 


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eTip 2

Learn More About Dragon Medical Advisor.

When you use Dragon Medical One, Dragon Medical Advisor automatically analyzes your text and suggests additional detail. These recommendations help improve the completeness and ICD-10 coding compliance of your documentation. Dragon Medical Advisor works for all ambulatory and inpatient EHRs.

To improve documentation using Dragon Medical Advisor, do the following:

  1. Create text in your target application or in the Dictation Box.
  2. Say "run Advisor" or click the Dragon Medical Advisor icon to open.
  3. Dragon Medical Advisor automatically analyzes the text. The number on the Dragon Medical Advisor icon shows you that advice is available.

  4. Review the suggestions and edit the text as suggested by Dragon Medical Advisor.

If auto-processing is active, Dragon Medical Advisor regularly updates the advice displayed. If your administrator has disabled this feature, or if you want to see the latest advice before it is displayed automatically, say "run Advisor" again or click in Dragon Medical Advisor to update the advice.

Example:

Here is an example of Dragon Medical Advisor providing advice for greater specificity and compliance to the dictated note below:

    SUBJECTIVE: The patient presents with a cough. Past Medical History significant for Diabetes mellitus.

    OBJECTIVE: Exam reveals normal vitals with the exception of low oxygen saturation. There are bilateral rales and lower extremity edema. Results reveal normal CBC and CXR reveals fluid overload.

    ASSESSMENT: Impression is congestive heart failure and respiratory failure.

    PLAN: Begin treatment with oxygen and diuretics.

The counter for Dragon Medical Advisor shows three pieces of advice:

The Dragon Medical Advisor window presents advice detail:

Tips for using Dragon Medical Advisor:

  • Say "next advice/previous advice" to navigate through Dragon Medical Advisor.
  • Say "hide Advisor" to hide Dragon Medical Advisor; say "show Advisor" to show it again, containing the existing advice.
  • Say "close Advisor" to close Dragon Medical Advisor completely; say "run Advisor" to open it again and display new advice.
  • Alternatively, to open or close Dragon Medical Advisor you can use a hotkey combination or microphone button.
  • If you navigate away from your text editor while Dragon Medical Advisor is running, it will become inactive. When you move the speech focus back to your text editor, Dragon Medical Advisor will become active again. You can anchor the speech focus to your text editor to avoid moving it accidentally.
  • If you place the cursor in an application that Dragon Medical One cannot directly write the text in, Dragon Medical Advisor will analyze the text in the Dictation Box.

Icon Controls for Dragon Medical Advisor:

  1. Hide/show controls.
  2. Manually update advice.
  3. Undock window from left or right pane.
  4. Dock window to left or right pane.
  5. Dock window to primary monitor.

To learn more and to keep current with any changes to this topic, review this topic within the Dragon Medical One client's Help resource or click here to go to the Nuance webpage for Dragon Medical Advisor.

 


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eTip 3

Register your Nuance Healthcare ID within Dragon Medical One and unlock value-added benefits.

Register for your Nuance Healthcare ID account and take advantage of exceptional benefits only for Dragon Medical One subscribers. There is no cost.

Registration unlocks these value-added benefits:

  • First access to the latest innovations from Nuance and its partners
  • No cost access to your personal voice profile in select mobile productivity apps, including medical reference, secure messaging and other apps for clinical professionals
  • Access to online management and personalization tools

To register from the Dragon Medical One toolbar, click Options > My Nuance Healthcare ID.

Enter your information and click Register.

 

 
 
Subscriber Not yet registered for the Nuance Healthcare Support Platform?

Click here to register and for information about how you get started.

 
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What's new

New Nuance uses an agile methodology, where urgent field issues and important, customer-triggered change requests are prioritized during the development cycle. The content for these pending releases and their projected release dates called out in this newsletter are tentative. Roadmaps may still be being finalized and therefore are subject to change. Please do not use this information for specific purchasing decisions.


Nuance Management Center/Server

New Nuance Management Server (NMS) Version 5.10
Projected release mid-May, 2018.

For information on new features and enhancements for NMS 5.x from the Release Notes, log into Nuance Healthcare Support Platform and access articles:


Dragon Medical One
 
NewDragon Medical One Version 4.0 SR2
Projected release May, 2018.

For a complete listing of all software releases and associated release documentation, log into Nuance Healthcare Support Platform and access articles:


Dragon Medical Advisor
 
NewDragon Medical Advisor Version 1.4
Projected release May, 2018.

For a complete listing of all software releases and associated release documentation, log into Nuance Healthcare Support Platform and access articles:


Dragon Medical Network Edition

New Dragon Medical Network Edition Version 2.7.5 Service Pack
Projected release early May, 2018.

For a complete listing of all software releases and associated release documentation, log into Nuance Healthcare Support Platform and access articles:


PowerMic Mobile

NewPowerMic Mobile Version 4.0.2
Projected release May, 2018.

For a complete listing of all software releases and associated release documentation, log into Nuance Healthcare Support Platform and access article:


Dragon Medical Practice Edition - ENU (North American English only)

New Dragon Medical Practice Edition Version 4.1
Projected release May 14, 2018.

For a complete listing of all software releases and associated release documentation, log into Nuance Healthcare Support Platform and access article:


Dragon Medical PowerPack for DMO
Dragon Medical PowerPack for DMNE

    Version 3.0
    Released 2/17/17.

PowerPack productivity offerings, for Dragon Medical One and Dragon Medical Network Edition products hosted on the Nuance Healthcare Cloud, contain different combinations of the following components:

  • General Content
    25 Medical Specialties with over 700 Medical Auto-texts.
  • Blended Content
    Currently available for Epic EHR customers providing 25 Medical Specialties with 100+ Medical Auto-texts and template Smart Links.
  • Search My Command™ (SMC)
    Quick access to, and preview of, all command content in the user's profile with a user-specific favorites list for commands most often utilized (starter favorites lists are available).
  • Clinical Calculators™ (CC)
  • Clinical decision support tools (risk scores, formulas, rules, and calculators) based on algorithms well-established in the healthcare industry for 10 years or more. Clinical Calculators™ assist with both calculation and consistent documentation.

For more information on this Dragon Medical product offering, log into Nuance Healthcare Support Platform and access article:


Dragon Medical NuanceLink medical updates

        Medication Update
        Released 12/8/17.

  • A recent medical update has been made available for Dragon Medical Network Edition (DMNE) customers. The customer's Nuance Management Server (NMS) will automatically "pull" (download) these updates as they become available. Once these updates are downloaded, each update will need customer approval through the Nuance Management Console (NMC) Messages page before the update is made available through the Profile Optimizer Server for distribution to the DMNE end-users. Once approved, the task status can be checked through the NMC Utilities under the Profile Optimizer Task List.

For more information on this Dragon Medical product offering, log into Nuance Healthcare Support Platform and access article:

 

 
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Additional Product Information

Click the resource links provided below for additional product information.
Dragon Medical One and NextGen EHR Core Physicians LLC Case Study
Dragon Medical One DQR UHS Case Study
Avoid Rework with Nuance Computer-Assisted Solutions Infographic
Dragon Medical One and NextGen EHR Datasheet
Dragon Medical One embedded in NextGen (5 Steps) Infographic
Virtual Scribing Services, iScribes Datasheet
FAQ
Dragon Medical eScription RH Datasheet
Dragon Medical One embedded in athenaClinicals FAQ
Improve EHR usability and care team productivity Datasheet
Ambulatory Documentation Solutions for Independent Clinics Overview Datasheet

 

 
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Nuance Healthcare Support Platform

Nuance Healthcare Support Platform is an Internet-based support site with the following key benefits:

  • Network with your industry colleagues
  • Share experiences and best practices for using Nuance solutions
  • Provide feedback to Nuance about our solutions
  • Receive up-to-the-minute information from Nuance
  • Participate in roundtables and small-group events that provide access to Nuance leadership
  • Search knowledge articles
  • Log cases via the community
  • Interact with an agent through Live Chat

Registration

To begin your registration from the Nuance Healthcare Support page,
visit http://www.nuance.com/healthcare/support, and click Register now.

Available Resources

Available resources on the Nuance Healthcare Support Platform include:

 

 
 
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Contact Support

Support is available for our customers with active maintenance contracts by calling toll-free:
(800) 833-7776.

When prompted, say "Products" or "Other".
Say your product or other subject from the list below:

Products Other
  • Dragon Medical
  • PowerShare
  • Diagnostic Solutions
  • Coding or CDI Solutions
  • eScription LH
  • Enterprise Speech Systems
  • Depot Repair

  • Accounts Receivable
  • Company Directory
  • Maintenance Contract
  • Sales
  • Training
  • Order Status
  • Support Platform Registration and Assistance
 
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Helpful links


 
 

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  Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

 
 

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