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November 2014, Volume 6, Number 11 |
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Nuance is pleased to present you with this edition of eTIPS, where you will find tips about:
eTIP 1: Visibility voice command in Hidden Dictation Box.
eTIP 2: Interpreting the contents of the dragon.log file.
eTIP 3: New Dragon Medical release of PowerPack™/Search My Commands™/Clinical Calculators™ productivity software.
Click Webinar for information to keep you up-to-date with Nuance's Driven By Dragon webinar series.
Click Nina for information about Nina the Intelligent Virtual Assistant.
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 eTIPS
Did you know about the new Visibility voice command for DMNE 2.3 Hidden Dictation Box?
A new feature in Dragon Medical 360 | Network Edition's (DMNE) version 2.3 software now provides a native voice command in the DMNE client allowing providers to set the visibility (transparency) level for the Hidden Dictation Box. The visibility level of the Hidden Dictation Box can be adjusted so that the Dictation Box can be both monitored as dictation is captured, but also allow information on the desktop behind the Dictation Box to be viewed.
Click the play button on the following eTIPS video image for a brief demonstration on how the new Visibility voice command can help improve your productivity.
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Did you know how to interpret the contents of the dragon.log file?
The dragon.log file is the primary log file for all Dragon Medical client applications. The dragon.log file provides a multitude of data points unique to each customer environment and every user session. When encountering problems with Dragon Medical clients, captured data within the dragon.log file can be attached to an iSupport Service Request and provided to the Dragon Medical Technical Support team for analysis and recommended solutions.
Here are some basics for reading the dragon.log file and interpreting some of it's content.
The dragon.log file can be viewed with any text editors (for example, Windows Notepad). The following are just a few high-level points provided in the dragon.log file. The log content is Dragon Medical product and version dependent:
- Dragon Medical software version
- Windows OS version
- Hardware environment (CPU, Memory, paging file, multimedia)
- Resource consumption
- Performance indicators
- Machine name
- Windows login account
- Each launch and shutdown of Dragon Medical (product, version, components, input device)
- Dragon profile directory path, profile opening (roaming, local cache, local)
- Launch of each third-party application
- Runtime operation of speech recognition activity
- vSync session communications with XenApp server
- Errors, warnings, failures, system crash dumps, and the conditions therein
General Content
Please see the table below for examples of general content in a dragon.log file.
| Data Point |
Log Content |
| Dragon Medical is launched |
Starting process C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\natspeak.exe (ENX)
[x64] (UIAServer) Identity: S-1-5-21-52702793-1996691837-315576832-33823:Dragon.UiaServer64
[x64] (UIAServer) Info: The server has started with Integrity Access Level: <3>
LOG (MainWin): Windows user has administrative access to NatSpeak |
| Using DM360NE client, version 2.3 |
Dragon Medical Version 12.51.202.093 (Service Pack 2.3) |
| Running Windows 7 x64 |
OS: Windows 7 build 7601 (Service Pack 1) 64-bit |
| Andrea USB headset is the default recording device set on this workstation |
Multimedia: Microphone (C-Media USB Audio D(65535.65535) |
| Dragon Medical Edition |
Edition: Medical |
| 'DOMAIN\TEST' is Windows user account currently logged on |
Info: Running under 'DOMAIN\TEST' account (S-1-5-21-52702793-1996691837-315576832-33823) |
| CPU classification |
MREC CPU Label: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
MREC CPU Details: GenuineIntel, Fam 6, Mod 37, Step 2, Type 0
MREC CPU Processors: Multi-proc(2), Multi-core(2, max 2 c/p), HT(4, max 2 h/c) |
| Location where Dragon is writing temporary audio recognition files, Cached profile, dragon.log, and nsuser.ini |
S2: Info: SetResultsDirectory <C:\Users\TEST\AppData\Roaming\Nuance\
NaturallySpeaking12\results> |
- “dragonnms” is the NMS server name
- “test” is the DMNE user account logging into Dragon client |
[NMS] Info: Starting NMS connection to dragonnms with NMS user 'test'... |
| NMS version # |
[NMS] Info: Server version: 4.0.2.24 |
| Location of the Dragon Master Profile |
[NMS] Info: Master RU location is used: '\\dragonnms\roaming_2_0\test_e96abfe6-58f6-4b4e-9dbd-e5122c85e315'. |
| vSync is enable at the NMC Site level |
[NMS] Info: vSync module is enabled. |
| Authentication with the NMS server is completed |
[NMS] Info: logIn() completed |
| Version of vSync installed on the local workstation |
CtxWinMgr: EHR Synchronizer Manager Version: 12.51.202.093 |
Please refer to iSupport solution #16542: Dragon.log File Essentials for Dragon Medical clients for additional information on reading content in the dragon.log file on the following events:
- Normal vSync operation
- Sync is not working and the Dragon Medical client has reverted from Full Text Control back to Basic Dictation Mode, typically caused when the vSync MiniDragon component on the XenApp server did not respond, because:
- Minidragon.exe is not running in this user’s Citrix session
- Minidragon.exe is an older version than the vSync client (Dragon) version on the workstation
- The vSync client DLL (Citrix client extension) version and the Dragon Medical client version do not match on the workstation
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16542: Dragon.log File Essentials for Dragon Medical clients.
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Did you know about the new release of PowerPack™/Search My Commands™/Clinical Calculators™ productivity software for Dragon Medical?
The following new Dragon Medical product offerings from Nuance have been updated to version 14.10.00 and are available for both Dragon Medical 360 | Network Edition and Dragon Medical Practice Edition.
An overview of product features follows:
Dragon Medical 360 | PowerPack (PP)
- Bundle of 600+ Medical Templates for multiple specialties to accelerate adoption and increase provider productivity
- Content is server-based with administration from NMC
- Provides a "starter set" of Dragon Medical content
- Content is customizable for individual documentation workflows
Dragon Medical 360 | Search My Commands (SMC)
- Quick access/preview to all command content in user?s Dragon profile
- Simple and intuitive to use with Dragon Medical
- User-specific favorites list for commands most often utilized (starter favorites lists available)
- Independent of EHR vendors and Dragon versions
Dragon Medical 360 | Clinical Calculators (CC)
- Clinical decision support tools like various risk scores, formulas, rules, and calculators
- Based on algorithms well-established in the healthcare industry for 10 years or more
- Unlike PDA or web-based applications that simply calculate, Clinical Calculators assist with both calculation and consistent documentation
For sales information, please contact your Account Executive, or call Nuance Sales at: 866-748-9537.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16430: DM360: PowerPack™/Search My Commands™/Clinical Calculators™ - Software Download and Documentation.
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 Driven By Dragon - Webinar Series
On October 9th, Dragon Medical Technical Support presented our latest Driven by Dragon webinar. The presented content included the following topics:
- Customer Stories
- New and pending software releases for Dragon Medical products
- Documentation and iSupport content improvements
- Technical Spotlight: Nina Virtual Assistant
- Question and Answer
To review recorded Webinars from the Driven By Dragon series, please click the video links below:
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| Description |
Length
(Min:Sec) |
File
Size |
Posted
Revised |
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4Q' 2014 - October 9 |
32:12 |
51 MB |
10/13/14 |
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3Q' 2014 - July 10 |
21:25 |
20 MB |
7/18/14 |
To register for future Webinars, please click the Register links below:
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Thursday, January 8th, 2015 at 2:00 PM EST |
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Thursday, April 9th, 2015 at 2:00 PM EST |
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Thursday, July 9th, 2015 at 2:00 PM EST |
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Thursday, October 8th, 2015 at 2:00 PM EST |
To learn more about the Driven by Dragon Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:
#16449: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
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 What's New with Nina?
The Nina Intelligent Virtual Assistant is a text-based, chat-window hosted on your iSupport Home tab that delivers self-serve support.
Nina offers a human-like, conversational approach when communicating with our customers. The focus for Nina is to quickly and accurately answer common customer questions about the Dragon Medical product.
While Nina constantly learns from dialoging with users, in order to improve our customer's experience, the Dragon Medical Support Team continues to add new content, including topics:
- Adding another Dictation Source.
- What is my account number?
- How can I get my PowerMic repaired?
- How does the DMNE client Inactivity Timeout feature work?
- Default administrator account credentials for NMC.
- General information about the dragon.log file.
- How can I locate a VAR or reseller?
- How do I backup user profiles?
- Dragon Medical is down and no one can use it.
- Error message processing
- UI and survey improvements
So, please continue to ask Nina your questions!
Press the play button on the following eTIPS video image for a brief demonstration about Nina.
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 What's New
For a complete listing of all updates for all released versions, login to iSupport and search for solutions:
#14274: Dragon Medical 360 | Network Edition or Enterprise Edition - What's New and Can I download the Current Version?"
#14640: Dragon Medical Practice Edition - What's New and Can I Download Replacement Software?
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.
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 iSupport is a Proven Timesaver
iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.
iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:
- #14274 Dragon Medical 360 | Network Edition or Enterprise Edition What's New and Can I Download the Current Version?
- #16430 DM360: PowerPack™/Search My Commands™/Clinical Calculators™ - Software Download and Documentation
- #16549 Backing up Dragon Medical user profiles
- #16535 Dragon Medical Remote Microphone Application (DNSSPSERVER) may require running as "Admin" under Compatibility Tab
- #16537 Default Administrator Username and Password for DMNE Nuance Management Console (NMC)
- #16538 DMNE Client Inactivity Timeout Feature
- #16539 Locate Dragon Medical Value-Added Resellers (VAR) or Channel Partners
- #16540 Instructions on Submitting Dragon Medical PowerMic Microphones for Repair
- #16541 Adding an Additional Dictation Source in Dragon Medical
- #16542 Dragon.log File Essentials for Dragon Medical clients
- #16545 Audio Setup Wizard window is truncated in Dragon Medical client
- #14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition
- #14418
eTIPS Video Library for Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition
- #16477 Close Dragon Medical client using either native voice commands or natspeak command line switches
- #14391 Microphone or Foot Pedal Not Recognized/Disconnected
- #13594 Philips SpeechMike Intermittently Stops Recognizing Dragon Medical Speech
To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.
Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.
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 Contacting Support
A dedicated Healthcare Support team available 24x7x365 services customers who have an active maintenance contract with Nuance.
Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. At the prompt simply say:
On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.
Nuance Depot Repair Service
Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.
NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."
Nuance Healthcare Technical Support
Additional information about how to contact Nuance's customer support team is available at the following Nuance Technical Support websites:
Dragon Medical 360 | Network Edition:
http://www.nuance.com/support/dragon-medical-360-network-edition/index.htm
Dragon Medical Practice Edition:
http://www.nuance.com/support/dragon-medical-practice-edition/index.htm
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Nuance Welcomes Your Feedback
We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.
We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
Click here to email your idea to our eTIPS editor.
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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.
Sincerely,
Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.
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