Dragon Medical One Desktop Application 2024.1

Important information

Nuance Healthcare ID end of life

To improve performance and provide a better user experience, the Nuance Healthcare ID (NHID) is no longer supported by Nuance and will be discontinued as of April 1, 2024. Learn details here.

Configuration file update

Dragon Medical One 2023.3 introduced breaking changes to the Dragon Medical One configuration file structure. Failure to use a configuration file with version 2023.3 or higher as the basis for your deployment will cause the following issues:

• Dragon Medical One will display an error during application start, stating that 'The “Flavor” setting is not configured correctly in the configuration file. Please contact your administrator.'

• Customizations in the 'DefaultOptions' section of the configuration file won't be applied.

In general, we recommend always using the configuration file delivered with a new release. To transfer any customizations to the new version, you must copy customized values, such as the organization token, to the new configuration file.

What's new

Training Center updates - available February 27

The Dragon Medical One Resource Hub materials will move into the Dragon Medical One app for users and trainers and into Nuance University for administrators on February 27th. Once released, you'll see we have added more resources and learning materials to the Dragon Medical One Training Center, moving all of the materials from the Dragon Medical One Resource Hub into the app. Just say open training and select 'Learning library' to find tutorial videos, eLearning modules, quick reference guides and other resources, plus newsletter archives and recordings from past webinars including the very popular 'Train Your Dragon' series. If you're an administrator without access to the Dragon Medical One app, you’ll be able to gain access to the Dragon Medical One administrator resource hub. To sign up for our Dragon Medical One newsletter or future training opportunities, you'll be able to select the link in the 'Learning library' or click here. Stay tuned to your Training Center for more resources to come.

Dragon Medical One Training Center downtime notice

The Training Center for Dragon Medical One will undergo scheduled maintenance from Monday, February 26th, 2024, at 10:00 PM EST through Tuesday, February 27 at 6:00 AM EST. During this time, Dragon Medical One end users in the US and Canada might be unable to access the Dragon Medical One online training content when dictating open training or navigating to the DragonBar menu > What You Can Say > Hamburger icon > Training. Until these updates are complete, customers can still access the Dragon Medical One Resource Hub. A separate notification will be sent once maintenance is complete and the Resource Hub has moved into the Training Center.

Note: This scheduled maintenance will not affect the operation of Dragon Medical One.

Forced authentication prompt with Auth0

When Dragon Medical One is configured to use Auth0 authentication, administrators can now configure Dragon Medical One to prompt users for their credentials every time they sign in. To enable this feature, the new Dragon Medical One configuration setting 'ForceAuthenticationPromptOnStartup' must be set to 'True'. If this setting isn't in the SOD.exe.configuration file or is set to 'False', users can continue to sign in to Dragon Medical One without providing their credentials .

Improvements

Cerner mPages support

Starting with Dragon Medical One 2024.1, enabling the WebView2 communication hub can be executed in silent mode, suppressing any UI from opening during the registration process to allow for scripted and automated deployments. To run the registration in silent mode, add the 'silent' command line parameter:

SoD.exe -enableHub -silent

Solved issues

General

• When signing in, Dragon Medical One now remembers the user's previously selected specialty. [SOD-53716]
• Dragon Medical One no longer creates a crash dump file when the user switches the microphone input device from a USB device to Nuance PowerMic Mobile and closes the app. [SOD-53385]
• Dragon Medical One no longer throws an exception when it’s closed after dictating in some environments. [SOD-53980]
• Users can now leave Dragon Medical One open for more than 10 minutes without interacting, and the authentication window won’t be displayed. [SOD-53083]
• Signing out of Dragon Medical One via the DragonBar menu when the app was started via command line now works as expected. [SOD-52604]
• When using the voice command accept defaults in a formatted auto-text, the auto-text fields now keep their formatting. [SOD-47949]

Application support

• Dictation is now inserted with correct spacing into Cerner dot phrases in Cerner mPages documents. [DMOCE-2085]
• Dictating into Microsoft Word no longer leads to scrolling down and back up within the document. [SOD-53744]

Known issues

Functionality not included in the 2024.1 release

Use cases and functionality that are not supported

• Fields that are supported for dictation at the cursor but require key press simulation for full functionality
• Basic Text Control with URL support

Applications and text control types that are not supported

• WPF

• Delphi TRichEdit

VMware Horizon Agent 8

When having VMware Horizon Agent 8 installed, Dragon Medical One might not start again after the application has been closed. The issue has been fixed with the VMware Horizon 2111 release (Horizon Agent 8.4).

Screen saver not displayed

When working with a Philips SpeechMike or Nuance PowerMic 4 device, the screen saver is not displayed after the configured period of inactivity when recording is in standby mode.

To disable this behavior, press and hold the left mouse and touchpad buttons on the recording device for five seconds. When the firmware setting has been changed successfully, the device provides visual and audio feedback. This setting is stored on the device and needs to be changed individually on each device.

Dragon Medical One

General

• When launching the Dragon Medical One Installer, the installer splash screen references version Dragon Medical One 2023 instead of Dragon Medical One 2024; the correct version is still installed.
• When transferring text from the Dictation Box to the target text control, the target application sometimes displays an error message telling the user that the operation cannot be completed because the clipboard is in use by another application. In this case, users can recall the text back to the Dictation Box and try to transfer the text again.
• On a virtual machine, when configuring the 'General.EnableHandsFree' and 'General.StartInStandbyMode' settings in the SoD.DefaultOptions section of the Dragon Medical One configuration file to 'True', these settings are not reflected in the 'General' pane of the 'Options' window.
• When working in unsupported applications with Basic Text Control enabled, the microphone icon is sometimes not updated to indicate Full Text Control when switching to a supported application.
• When working with a Nuance PowerMic III device in an RDS environment, the microphone device buttons will stop working after disconnecting and reconnecting or locking and unlocking the RDS end point.
• Saying press tab does not insert a tab in the Dictation Box, it changes the focus to another text control instead.
• The following voice commands do not work in the anchored Microsoft Word application when the focus is on any other window: press space, press tab, press enter, cut, copy, paste.

Dictation

• When using a selection voice command in the Dictation Box after it was opened automatically, the cursor focus is removed from the original unsupported application.
• When having the Dictation Box open and with the 'Anchor the speech focus when recording is started' option enabled in the 'General' pane of the 'Options' window, putting the cursor into a supported text control and starting recording will not close the Dictation Box on the first attempt and the Dragon Medical One user interface will reflect the change of the recording status only with a delay of several seconds.
• When dictating in Google Chrome or Microsoft Edge applications, formatting commands are not supported.
• When dictating in Google Chrome or Microsoft Edge applications, the commands undo that and redo that are not supported.
• When dictating in an edit control and exiting the edit control application, the remaining part of the utterance will be written to the Dictation Box in the incorrect order.
• When dictating over text that contains bullet points, the cursor is not positioned at the end of the newly dictated text.

Formatted auto-texts

• When inserting a formatted auto-text that contains a table in the Dictation Box, the cursor is not positioned at the end of the auto-text.
• When transferring a formatted auto-text from the Dictation Box to Microsoft Word or a Google Chrome/Microsoft Edge text control, the transferred text is highlighted in black.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.

System requirements

• Operating systems:

  Microsoft Windows 10

  Microsoft Windows 11

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

  Microsoft Windows Server 2022
  

• Runtime:

  Microsoft .NET 4.7.2

  Microsoft WebView2

Virtualized environments

• Citrix:

  Citrix XenApp and XenDesktop 7.15 or higher

  Citrix Virtual Apps and Desktops 1912 or higher

  Citrix Workspace app 1912 or higher

• VMware Horizon View 7:

  VMware Horizon View Agent 7.13 or higher

  VMware Horizon View 5.5 or higher

• Virtual server operating systems:

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

  Microsoft Windows Server 2022

• Runtime:

  Microsoft .NET 4.7.2

  Nuance Virtual Extensions 2024.2 (124.2.101.0)

  Nuance PowerMic 2024.2 (124.2.101.0)

  Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.

Virtualized environments - Thin client support

• IGEL (For information on the IGEL thin clients supported, search for Nuance compatibility in the IGEL Knowledge Base.)

Best-effort support

If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):

• Microsoft Windows 7

• Microsoft Windows 8.1

• Microsoft Windows Server 2008 R2
• Microsoft Windows Server 2012 R2
• Citrix XenApp 6.5
• Citrix Workspace app < 1912

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Product life cycle

Release history

Dragon Medical One 2023.4 Hotfix 2

Dragon Medical One 2023.4 Hotfix 1

Dragon Medical One 2023.4

Dragon Medical One 2023.3 Service Release 1

Dragon Medical One 2023.3

Dragon Medical One 2023.2 Service Release 1 Hotfix 1

Dragon Medical One 2023.2 Hotfix 1

Dragon Medical One 2023.2 Service Release 1

Dragon Medical One 2023.2

Dragon Medical One 2022.3 Hotfix 3

Dragon Medical One 2022.3 Hotfix 2

Dragon Medical One 2022.3 Hotfix 1

Dragon Medical One 2022.3

Dragon Medical One 2022.2 Hotfix 2

Dragon Medical One 2022.2 Hotfix 1

Dragon Medical One 2022.2

Dragon Medical One 2022.1