Improvements

Troubleshooting data upload

Starting with Dragon Medical One 4.0 Service Release 5, the troubleshooting data collected when the Dragon Medical One process shuts down unexpectedly will automatically be uploaded to cloud storage. The troubleshooting data uploaded includes:

• Memory dump file (crash dump) containing call stack and stack memory
• SoD.log file

For more information, see the Dragon Medical One Installation and Administration Guide.

General

Improved resilience against temporary network issues; this will reduce problems with auto-text insertion, creation and management for some users. [SOD-10646]

Improved the log level assignment of some logging events; this will reduce the amount of data that is logged with ERROR log level. [SOD-15954]

Solved issues

General

• Addressed an issue that caused the clipboard contents (instead of the Dictation Box contents) to be written in the target application when attempting to transfer text to the target application. [SOD-14639]

  Addressed an issue that prevented end users from performing the "accept defaults" action via a microphone device button or hotkey in a document other than the last document dictated into; the defaults will no longer written in the Dictation Box. [SOD-14202]

  Reproduction

  1. Open a note and insert an auto-text with embedded fields.
  2. Open a new note and say the patient presents with chest pain.
  3. Switch back to the first note and accept defaults via microphone device button or hotkey.

• Addressed an issue that caused the Nuance PowerMic microphone device buttons to stop working in VMware virtualized environments when reconnecting to a VMware session without previously having disconnected from that session (fast session roaming). [SOD-15472]

• Addressed an issue that could lead to speech recognition accuracy issues for end users that had applied changes to the microphone sensitivity setting, by choosing a value other than the default one. [DNB-18035]

• Addressed an issue that prevented end users from using speech recognition when running Dragon Medical One on a machine with a host name that contained special characters. [SOD-15960]

Application support

• Addressed an issue that caused a JavaScript error message to sometimes be displayed when documenting into some text fields in the Epic Hyperspace 2017 application. [SOD-15009]

• Addressed an issue that sometimes caused the Cerner PowerChart application to terminate when documenting into reports that contained protected sections. [SOD-13609]

• Addressed an issue that caused the dictated text to be inserted into a read-only field and rotated when documenting into some text fields in the McKesson Paragon Workstation for Physicians application. [SOD-8285]

• Addressed an issue that prevented the end user from interacting with the DragonBar menu after having documented into text controls in the Allscripts SCM application. [SOD-15449]

  Reproduction

  1. Open a new report in Allscripts SCM.
  2. Start recording and say the patient presents with chest pain.
  3. Stop recording.
  4. Open the DragonBar menu.

• Addressed an issue that prevented end users from documenting into Allscripts SCM comment text boxes (for example, "Boolean Comment" or "Suggested Comment") by opening the Dictation Box. [SOD-15445]

Known issues

Allscripts SCM

• When automatic voice focus anchoring is enabled while documenting into comment text boxes (for example, "Boolean Comment" or "Suggested Comment") in the Allscripts SCM application, the Dictation Box sometimes opens. [SOD-16549]

  Workaround

  Disable automatic voice focus anchoring or start recording only after having opened the comment text box with the cursor placed inside it.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.

System requirements

• Operating systems: Windows 7, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016
• Internet Explorer: Internet Explorer 11
• Runtime: Microsoft .NET 4.5

Virtualized environments

• Virtualized environments: Citrix XenApp 6.5 or later - Citrix Receiver 4.3 or later, VMware Horizon 4.3.0 or later
• Virtual server operating systems: Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016
• Internet Explorer: Internet Explorer 11
• Runtime: Microsoft .NET 4.5, Nuance Virtual Extensions 118.4.94.1842, Nuance PowerMic 118.4.94.1842

Dragon Medical Server

• Dragon Medical Server 3.3 or later
• Nuance Management Server 5.8.3 or later

Product life cycle

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Release history

Dragon Medical One 4.0 Service Release 4

Dragon Medical One 4.0 Service Release 3

Dragon Medical One 4.0 Service Release 2

Dragon Medical One 4.0 Service Release 1

Dragon Medical One 4.0 Hotfix 1

Dragon Medical One 4.0

Dragon Medical One 3.6