Solved issues

Application support

Allscripts SCM

• Addressed an issue that prevented end users from documenting into comment text boxes (for example, "Boolean Comment" or "Suggested Comment") when Allscripts SCM was hosted in a virtualized Citrix environment. [SOD-16549]

  Reproduction

  1. Open and focus a comment box (for example, a "Boolean Comment").
  2. Start recording, say the patient presents with a headache and stop recording.

Epic Hyperspace

• Addressed an issue that prevented end users from releasing the speech focus after switching away from the note that they documented into. [SOD-23249]

  Reproduction

  1. Focus a Note document and anchor the speech focus to that document.
  2. Start recording, say the patient presents with a headache and stop recording.
  3. Close the Note and focus an area that is not intended to receive text.

  4. Release the speech focus using microphone device button or voice command.

• Addressed an issue that prevented end users from documenting into sections of a Note placed immediately after a protected section, when they navigated to those sections via selection and correction voice commands. [SOD-22887]

  Reproduction

  1. Focus a Note document.

  2. Insert a Smartlink/Smartphrase that includes protected sections.

  3. Navigate to the end of the protected section by saying insert after <protected word>.
  4. Continue dictating.

Known issues

Standby mode

When roaming between endpoints in virtual environments while Dragon Medical One is in standby mode, the application may not properly stop recording or may become unresponsive when reconnecting to the virtual server session. If you encounter these issues in your workflow, stop recording before disconnecting from the virtual server session.

When waking up Dragon Medical One from standby mode, make sure to pause briefly after saying the wake-up phrase and then continue documenting.

Grundig device button support

When the Grundig virtual server device drivers are deployed to a virtual RDS server, Dragon Medical One using a Grundig device may become unresponsive when reconnecting to a session.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.

System requirements

• Operating systems: Windows 7, Windows 8.1, Windows 10, Windows Server 2012 R2, Windows Server 2016
• Internet Explorer: Internet Explorer 11
• Runtime: Microsoft .NET 4.5

Note: If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. What this means is that most functionality questions can continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this Best Effort Support framework (this list is not comprehensive):

Windows Server 2008 R2

Citrix XenApp 6.5

Citrix Receiver < 4.9

Virtualized environments

• Citrix: Citrix XenApp & XenDesktop 7.15 or later - Citrix Receiver 4.9 or later
• VMware Horizon View 6: VMware Horizon View agent 6, VMware Horizon View client 4.3 or higher using the VMware PCoIP protocol
• VMware Horizon View 7: VMware Horizon View agent 7.6 or higher, VMware Horizon View client 4.9 or higher
• Virtual server operating systems: Windows Server 2012 R2, Windows Server 2016
• Internet Explorer: Internet Explorer 11
• Runtime: Microsoft .NET 4.5, Nuance Virtual Extensions 119.1.229.1938, Nuance PowerMic 119.1.220.1928.

Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.

Product life cycle

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Release history

Dragon Medical One 5.0 Service Release 1

Dragon Medical One 5.0

Dragon Medical One 4.0 Service Release 5

Dragon Medical One 4.0 Service Release 4

Dragon Medical One 4.0 Service Release 3

Dragon Medical One 4.0 Service Release 2

Dragon Medical One 4.0 Service Release 1

Dragon Medical One 4.0 Hotfix 1

Dragon Medical One 4.0

Dragon Medical One 3.6