Nuance Healthcare
Important information | Improvements | Solved issues | Known issues | System requirements | Product life cycle | Release history
The "Hide Dragon" voice command will no longer be available starting with Dragon Medical One 2020.2. To minimize the DragonBar, end users can say "Close Dragon" instead.
Dragon Medical One 2020.1.1 provides an improved notification mechanism for bringing the availability of advice to the attention of the end user. When new advice is available, the Dragon Medical One icon in the notification area temporarily flashes and displays the number of available advice items to be reviewed by the user. Note: For technical reasons, in virtual server environments, the icon does not flash when advice is available.
New lines are no longer erroneously inserted when the user dictates into a Notes field that has protected sections located below the text insertion position. [DMOCE-420]
The speech focus is no longer released from the Internet Explorer-hosted application it is anchored to when the user switches the window focus to another supported application. [DMOCE-250]
When deploying Dragon Medical One 2020.1 into environments that run Allscripts SCM 18.4 CU2, documenting into AwareNotes is not supported.
When the Grundig virtual server device drivers are deployed to a virtual RDS server, Dragon Medical One using a Grundig device may become unresponsive when reconnecting to a session.
For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.
Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.
If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):
| Version | Status | End of support | End of life |
|---|---|---|---|
| Dragon Medical One 3.4 | End of support | 01 Jan 2019 | 01 Oct 2019 |
| Dragon Medical One 3.5 | End of Support | 01 Mar 2019 | 01 Oct 2019 |
| Dragon Medical One 3.6 | End of Support | 01 Jul 2019 | 01 Dec 2019 |
| Dragon Medical One 4.0 | Supported | 01 Mar 2020 | 01 Jun 2020 |
| Dragon Medical One 5.0 | Supported | 01 May 2021 |
Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.
When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.
Dragon Medical One 5.0 Service Release 1 Hotfix 1
Dragon Medical One 5.0 Service Release 1
Dragon Medical One 4.0 Service Release 5
Dragon Medical One 4.0 Service Release 4
Dragon Medical One 4.0 Service Release 3
Dragon Medical One 4.0 Service Release 2
Dragon Medical One 4.0 Service Release 1