Dragon Medical One Desktop Application 2020.2

What's new

New functionality for end users

Support for Cerner CoPath 2019

Dragon Medical One 2020.2 provides full text control support in applications that use the TX Text Control ActiveX X15 editor. Documentation into Cerner CoPath 2019 is now supported.

New functionality for administrators

Centralized management of the Dragon Medical One default options

Administrators can now manage the Dragon Medical One default options for their organization via the Nuance Management Center. Administrators have control over the default behavior of Dragon Medical One for the whole organization and specific sites or groups within the organization. They can also allow end users to customize their settings or lock specific settings to prevent the end users from changing them.

Improvements

Improvements for end users

User interface: DragonBar

The DragonBar now has square edges; the new shape improves the usability and visual presentation in virtual server environments.

Dragon Medical Advisor: Notification when advice is available

Dragon Medical One 2020.2 provides an improved notification mechanism for bringing the availability of advice to the attention of the end user. When new advice is available, the Dragon Medical One icon in the notification area temporarily flashes and displays the number of available advice items to be reviewed by the user. Note: For technical reasons, in virtual server environments, the icon does not flash when advice is available.

General

• The end user help has been extended with information on the Dictation Box features and settings. [SOD-24448]
• When end users try to transfer text from the Dictation Box while the Microsoft Windows taskbar has the focus, a message indicating that the text cannot be transferred is displayed and the text is no longer lost. [SOD-24562]

Improvements for administrators

Registration of the Dragon Medical One Web Extension

Administrators who deploy the Dragon Medical One MSI installation package benefit from automatic registration of the web extension as part of the installation. This reduces the likelihood that end users are required to restart Google Chrome after installation of Dragon Medical One. Be aware that Dragon Medical One Web Extension must still to be deployed manually or through policy.

Solved issues

General

• The Dragon Medical One process is no longer terminated when a Microsoft Windows user session or a virtual server session is closed while Dragon Medical One is running. [SOD-25667]
• Dragon Medical One no longer displays a generic error message when end users who have created step-by-step commands with circular references to other step-by-step commands open the step-by-step command manager. [SOD-24762]
• Dragon Medical One no longer displays a generic error message when end users who assigned the execution of a step-by-step command to a hotkey or microphone device button and deleted that step-by-step command open the Options dialog box. [SOD-24607]

Application support

• The Dictation Box no longer opens when users anchor the voice focus to a text field and then document into text fields of the Epic 2018 application. [SOD-21984]
• The target application no longer becomes unresponsive when the user creates or opens multiple documents in the same target application. [SOD-25848]
• Dragon Medical One no longer terminates or becomes unresponsive while end users are documenting into or navigating in the target application. [SOD-24509]
• The target application no longer terminates when end users document into WPF-based text fields and have enabled the Microsoft spell checker for those text fields. [SOD-22512]

Known issues

Grundig device button support

When the Grundig virtual server device drivers are deployed to a virtual server environments and you encounter issues with device support, make sure to install the latest version of the Grundig device drivers.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.

System requirements

• Operating systems:

  Microsoft Windows 8.1

  Microsoft Windows 10

  Microsoft Windows Server 2012 R2

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

• Internet Explorer: Internet Explorer 11
• Runtime: Microsoft .NET 4.6.2

Virtualized environments

• Citrix:

  Citrix XenApp & XenDesktop 7.15 or higher

  Citrix Virtual Apps and Desktops 1808 or higher

  Citrix Receiver 4.10.1 or higher

  Citrix Workspace app 18.9 or higher

• VMware Horizon View 7:

  VMware Horizon View Agent 7.6 or higher

  VMware Horizon View Client 4.9 or higher

• Virtual server operating systems:

  Microsoft Windows Server 2012 R2

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

• Internet Explorer: Internet Explorer 11

• Runtime:

  Microsoft .NET 4.6.2

  Nuance Virtual Extensions 120.2.806.2020

  Nuance PowerMic 120.2.808.2024

  Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.

Virtualized environments - Thin client support

• IGEL (For information on the IGEL thin clients supported, search for Nuance compatibility in the IGEL Knowledge Base.)
• Fujitsu Futro with operating system eLux RP 5.6 (32-bit) and 6.5.2000 or higher (64-bit).

Best-effort support

If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):

• Microsoft Windows 7
• Microsoft Windows Server 2008 R2
• Citrix XenApp 6.5
• Citrix Receiver < 4.9

Product life cycle

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Release history

Dragon Medical One 2020.1 Service Release 1

Dragon Medical One 2020.1

Dragon Medical One 5.0 Service Release 1 Hotfix 1

Dragon Medical One 5.0 Service Release 1

Dragon Medical One 5.0

Dragon Medical One 4.0 Service Release 5

Dragon Medical One 4.0 Service Release 4

Dragon Medical One 4.0 Service Release 3

Dragon Medical One 4.0 Service Release 2

Dragon Medical One 4.0 Service Release 1

Dragon Medical One 4.0 Hotfix 1

Dragon Medical One 4.0

Dragon Medical One 3.6