Dragon Medical One Desktop Application 2020.4

Important

Microsoft .NET Framework version

Starting with the 2021 release series, Dragon Medical One will require the Microsoft .NET Framework version 4.7.2. Machines that do not have this version installed will not be able to start Dragon Medical One. Please make sure that your environment is updated.

What's new

New functionality for end users

Seamlessly switching microphone devices

End users can now switch to another microphone via the DragonBar menu without logging off.

New functionality for administrators

Support for Active Directory Federation Services (ADFS) authentication

Dragon Medical One 2020.4 is delivered with built-in support for the single sign-on authentication method through Active Directory Federation Services (ADFS). For details on configuration, see the Dragon Medical One Installation and Administration Guide.

Improvements

Improvements for administrators

Support for additional Medent text controls

Dragon Medical One now provides native support for the Medent EHR "CPharmacyEdit" and "CEditBox" text controls; end users can now document at the cursor in these text controls without administators having to enable support via the Dragon Medical One configuration file.

Solved issues

General

• The Dictation Box no longer opens when waking up Dragon Medical One from standby mode. [DMOCE-580]
• The factory default options are no longer presented to end users who used Dragon Medical One 2020.2 or higher and went back to a previous version. End users now properly see their customized user options in the earlier version of Dragon Medical One. [SOD-27953]
• End users are no longer prevented from starting to record in some environments. [DMOCE-626]
• End users are no longer prevented from saving customizations to user options on machines that have the Microsoft Windows date format set to a region different than English US. [DMOCE-665]
• End users are no longer prevented from assigning the "Backspace" key to a "Press Hotkey" step-by-step command or microphone device button action. [DMOCE-640]
• Dragon Medical One no longer terminates when recording is stopped. [DMOCE-625]
• Dragon Medical One no longer terminates when the Dictation Box is closed. [SOD-27722]

Application support

• Dragon Medical One no longer terminates when users document into Epic Hyperspace in virtual server environments. [DMOCE-667]
• The correction menu is no longer displayed in the upper left corner of the screen instead of aligned with the selected text when documenting into HTML-based text controls in Epic Hyperspace. [DMOCE-515]
• Addressed an issue that prevented the correction menu from being displayed (side effect from fixing DMOCE-515). The correction menu is no longer positioned off the screen coordinates. [SOD-27332]
• Dragon Medical One now returns the keyboard focus to Cerner PowerNote after the user has documented into the Dictation Box and transferred the text back to Cerner PowerNote protected Free Text fields. [DMOCE-621]
• Cerner PowerChart no longer terminates when the Dictation Box is closed. [DMOCE-620]
• Allscripts SCM 18.4 CU2 no longer becomes temporarily unresponsive when the user attempts to switch to a different patient while having a patient note open. [DMOCE-536]

Dragon Medical Advisor

• When Dragon Medical One is closed, the Microsoft Internet Explorer instances that were opened by the user are no longer closed. [SOD-27675]
• The Advisor window no longer displays incorrect patient information when users navigate between different patient charts in Windows-based EHRs. Patient information and advice are now properly updated when users switch to a different patient without requiring them to edit a note. [DRGMD-8816[
• The Advisor window no longer displays incomplete patient information when a user documents into Epic Hyperspace in environments that have a connection to Epic Hyperspace set up through EHRi. [EHRI-46, DMADMO-456, DMADMO-488]
• Users are no longer prevented from opening the Advisor window via the DragonBar if an unsupported application has the focus. The Advisor window can now be opened anytime via the DragonBar by the end user. [SOD-23094]
• Dragon Medical One no longer becomes unresponsive when users document into Epic Hyperspace. [DMOCE-638]
• The configuration of EHRi has been improved; it no longer requires specifying the version of Epic Hyperspace. [DMADMO-250]

Known issues

Grundig device button support

When the Grundig virtual server device drivers are deployed to a virtual server environment and you encounter issues with device support, make sure to install the latest version of the Grundig device drivers.

Olympus device button support

When the Olympus virtual server device drivers are deployed to a virtual server environment based on Microsoft RDS and you encounter issues with device support, make sure to install the latest version of the Olympus device drivers.

Wake word

When switching microphones via the DragonBar menu while SoD is in standby mode, Dragon Medical One cannot be woken up using the wake word until the microphone has been activated manually first.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.

System requirements

• Operating systems:

  Microsoft Windows 8.1

  Microsoft Windows 10

  Microsoft Windows Server 2012 R2

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

• Internet Explorer: Internet Explorer 11
• Runtime: Microsoft .NET 4.6.2

Virtualized environments

• Citrix:

  Citrix XenApp & XenDesktop 7.15 or higher

  Citrix Virtual Apps and Desktops 1808 or higher

  Citrix Receiver 4.10.1 or higher

  Citrix Workspace app 18.9 or higher

• VMware Horizon View 7:

  VMware Horizon View Agent 7.6 or higher

  VMware Horizon View Client 4.9 or higher

• Virtual server operating systems:

  Microsoft Windows Server 2012 R2

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

• Internet Explorer: Internet Explorer 11

• Runtime:

  Microsoft .NET 4.6.2

  Nuance Virtual Extensions 120.3.479.0

  Nuance PowerMic 120.3.479.0

  Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.

Virtualized environments - Thin client support

• IGEL (For information on the IGEL thin clients supported, search for Nuance compatibility in the IGEL Knowledge Base.)
• Fujitsu Futro with operating system eLux RP 5.6 (32-bit) and 6.5.2000 or higher (64-bit).

Best-effort support

If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):

• Microsoft Windows 7
• Microsoft Windows Server 2008 R2
• Citrix XenApp 6.5
• Citrix Receiver < 4.9

Product life cycle

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Release history

Dragon Medical One 2020.2 Service Release 1

Dragon Medical One 2020.2

Dragon Medical One 2020.1 Service Release 1

Dragon Medical One 2020.1

Dragon Medical One 5.0 Service Release 1

Dragon Medical One 5.0

Dragon Medical One 4.0 Service Release 5

Dragon Medical One 4.0 Service Release 4

Dragon Medical One 4.0 Service Release 3

Dragon Medical One 4.0 Service Release 2

Dragon Medical One 4.0 Service Release 1

Dragon Medical One 4.0