Nuance Healthcare
Important information | Solved issues | Known issues | System requirements | Product life cycle | Release history
Starting with the 2021 release series, Dragon Medical One will require the Microsoft .NET Framework version 4.7.2. Machines that do not have this version installed will not be able to start Dragon Medical One. Please make sure that your environment is updated.
When the Grundig virtual server device drivers are deployed to a virtual server environment and you encounter issues with device support, make sure to install the latest version of the Grundig device drivers.
When the Olympus virtual server device drivers are deployed to a virtual server environment based on Microsoft RDS and you encounter issues with device support, make sure to install the latest version of the Olympus device drivers.
When switching microphones via the DragonBar menu while Dragon Medical One is in standby mode, Dragon Medical One cannot be woken up using the wake word until the microphone has been activated manually first.
For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.
Operating systems:
Microsoft Windows 8.1
Microsoft Windows 10
Microsoft Windows Server 2012 R2
Microsoft Windows Server 2016
Microsoft Windows Server 2019
Citrix:
Citrix XenApp & XenDesktop 7.15 or higher
Citrix Virtual Apps and Desktops 1808 or higher
Citrix Receiver 4.10.1 or higher
Citrix Workspace app 18.9 or higher
VMware Horizon View 7:
VMware Horizon View Agent 7.6 or higher
VMware Horizon View Client 4.9 or higher
Virtual server operating systems:
Microsoft Windows Server 2012 R2
Microsoft Windows Server 2016
Microsoft Windows Server 2019
Runtime:
Microsoft .NET 4.6.2
Nuance Virtual Extensions 120.3.479.0
Nuance PowerMic 120.3.479.0
Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.
If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):
| Version | Status | End of support | End of life |
|---|---|---|---|
| Dragon Medical One 3.4 | End of life | January 01, 2019 | October 01, 2019 |
| Dragon Medical One 3.5 | End of life | March 01, 2019 | October 01, 2019 |
| Dragon Medical One 3.6 | End of life | July 01, 2019 | December 01, 2019 |
| Dragon Medical One 4.0 | End of life | March 01, 2020 | October 01, 2020 |
| Dragon Medical One 5.0 | End of support | November 01, 2020 | February 01, 2021 |
| Dragon Medical One 2020.1 | Supported | March 31, 2021 | May 31, 2021 |
| Dragon Medical One 2020.2 | Supported | August 31, 2021 | October 31, 2021 |
| Dragon Medical One 2020.4 | Supported | December 1, 2021 | February 1, 2022 |
Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.
When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.
Dragon Medical One 2020.2 Service Release 1
Dragon Medical One 2020.1 Service Release 1
Dragon Medical One 5.0 Service Release 1
Dragon Medical One 4.0 Service Release 5
Dragon Medical One 4.0 Service Release 4
Dragon Medical One 4.0 Service Release 3
Dragon Medical One 4.0 Service Release 2