Nuance Healthcare

Dragon Medical One Desktop Application 2020.4 Hotfix 2

Release notes, 20.3.41.2047

Important information | Solved issues | Known issues | System requirements | Product life cycle | Release history

Important information

Microsoft .NET Framework version

Starting with the 2021 release series, Dragon Medical One will require the Microsoft .NET Framework version 4.7.2. Machines that do not have this version installed will not be able to start Dragon Medical One. Please make sure that your environment is updated.

Solved issues

General

Known issues

Grundig device button support

When the Grundig virtual server device drivers are deployed to a virtual server environment and you encounter issues with device support, make sure to install the latest version of the Grundig device drivers.

Olympus device button support

When the Olympus virtual server device drivers are deployed to a virtual server environment based on Microsoft RDS and you encounter issues with device support, make sure to install the latest version of the Olympus device drivers.

Wake word

When switching microphones via the DragonBar menu while Dragon Medical One is in standby mode, Dragon Medical One cannot be woken up using the wake word until the microphone has been activated manually first.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.

System requirements

Virtualized environments

Virtualized environments - Thin client support

Best-effort support

If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):

Product life cycle

Version Status End of support End of life
Dragon Medical One 3.4 End of life January 01, 2019 October 01, 2019
Dragon Medical One 3.5 End of life March 01, 2019 October 01, 2019
Dragon Medical One 3.6 End of life July 01, 2019 December 01, 2019
Dragon Medical One 4.0 End of life March 01, 2020 October 01, 2020
Dragon Medical One 5.0 End of support November 01, 2020 February 01, 2021
Dragon Medical One 2020.1 Supported March 31, 2021 May 31, 2021
Dragon Medical One 2020.2 Supported August 31, 2021 October 31, 2021
Dragon Medical One 2020.4 Supported December 1, 2021 February 1, 2022

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Release history

Dragon Medical One 2020.4

Dragon Medical One 2020.2 Service Release 1

Dragon Medical One 2020.2

Dragon Medical One 2020.1 Service Release 1

Dragon Medical One 2020.1

Dragon Medical One 5.0 Service Release 1

Dragon Medical One 5.0

Dragon Medical One 4.0 Service Release 5

Dragon Medical One 4.0 Service Release 4

Dragon Medical One 4.0 Service Release 3

Dragon Medical One 4.0 Service Release 2

Dragon Medical One 4.0 Service Release 1

Dragon Medical One 4.0